Shop Manager

3 weeks ago

British Columbia, Canada CMH Heli-Skiing Full time

Seasonal (Seasonal)

**Why join CMH?**
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

**Things that are important to us**:

- ** Safety** as a cornerstone.
- Share our **passion** - every day.
- Always act with **integrity**.
- We work as a **team**.
- Aim for **best**.
- ** Balance** our social, fiscal, and environmental responsibilities.

**Things that are important to you**:

- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

**Position Title: Shop Manager**

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Various locations in BC (near Invermere, Golden, Valemount)

Job Status: Full-time, seasonal from late-June to early-September

FLSA Status: Non-Exempt

Date of Last Review: February 2024

Desired Start Date: Late-June 2024

**Position Overview**

The Shop Manager is skilled in technical shop duties, retail product knowledge, and sales, and lends a hand with cleaning duties around the lodge. The Shop Manager plays a key role in guest satisfaction in the day-to-day operation of the lodge.

This is a seasonal job opportunity. The CMH summer season runs from late-June to early-September. Daily rate of pay is based on an 11-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team.

**Essential Duties and Responsibilities**
- Maintain fleet of summer hiking gear, including via ferrata equipment.
- Answering questions about gear and supporting the needs of each guest.
- Maintain accurate inventory levels for equipment and retail stock.
- Oversee all merchandising and displays in retail shop, as well as being educated on product knowledge.
- Process all cash, debit, and credit transactions.
- Maintain a clean and professional work area.
- Willingness to assist other members of the lodge team, as needed.
- Perform radio duty, as required, to support field operations.
- Follow OH&S, food safe, and WHMIS best-practices.
- Train, participate in and provide support as required during emergency response situations. Support guests and employees in the field program as needed.

**Minimum Qualifications**
- Minimum of 3 years of technical shop experience within the outdoor industry.
- Minimum of 1 year of retail store experience.
- Experience with ordering and inventory management.
- Background in luxury hospitality or remote lodges, preferred.

**Competencies, Knowledge, Skills, Abilities, and Other Qualities**
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention-to-detail with a strong work ethic.
- Seeks and embraces new processes and ideas to help the company succeed.
- Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
- Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
- Able to openly receive and act on feedback.
- Takes initiative and demonstrates the ability to make quick, informed decisions.
- Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
- Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
- Sees tasks through to completion including follow-up on any identified issues.
- Uses industry and company expertise to advance CMH's goals and values while enhancing the guest experience.
- Is inclusive of differences in people and perspectives to best serve employees and guests.
- A passion for customer service excellence and providing a high-end guest experience.
- Take pride in hard work, strive for excel

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