Administrative Specialist

6 months ago


Nepean, Canada YMCA-YWCA of the Nation Capital Region Full time

**Overview**

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Administrative Specialist will work as part of the team that provides employment services to Ontarians with a focus on immigrants and newcomers to Canada. Reporting to the Director and Senior Director, the Administrative Specialist is responsible for the collection and entry of client data for Employment Ontario Services programming. As part of a team, they will assist in meeting the strategic achievement of all desired outcomes and targets by supporting Case Manager with administrative tasks. The Administrative Specialist will be responsible for the execution of any monitors (1, 3, 6, and 12 months) communications with served EO Streamed A and B clients. The position will also support data collection to supplement monthly reporting on program outcomes. Those duties are the collection and entry of specific required documents such as pay stubs and other sensitive information into Case flow for employment verification.

**Some of the tasks of this position include**:

- Collecting sensitive client information.
- Monitoring information submitted in client files to ensure accuracy and consistency.
- Completing extensive data entry into the Ministry database and Caseflow database.
- Supporting Case Managers and Retention Specialists with data entry for various tasks.
- Assisting with inbound telephone requires and walk-in traffic.
- Providing information and referral services to meet customer needs, and handles inquiries regarding the YMCA and local community programs and services.
- Providing outbound telephone services, such as liaising with employers and participants, gathering information, and tracking outcomes.
- Maintaining complete files and data management system.
- Maintaining accurate activity records and participant information and compiling regular statistical reports for the Program, Association, and Funders.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary degree or diploma in a related field

**Language**
- Fluent in English and French, oral and written is an asset

**Experience, Skills and Abilities**
- Related experience might include: Administration, Data Entry, Teaching and Training Adults Certification, Diploma or Developmental Services Worker Diploma
- Experience in administration, information and referral service, needs assessment and employment services
- Experience with diverse individuals and employers in an employment context
- Advanced computer s



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