Specialist, Health Education Accreditation

6 months ago

Gloucester, Canada HSO Full time

**Specialist, Health Education Accreditation**

**Terms**: Full-time permanent

**Salary**: Commensurate with experience

**Location**:Ottawa (Hybrid Work Model)

**ABOUT THE ROLE**:
The Health Education Accreditation Specialist is a member of HSO’s health education program (EQual) team. Health Education Accreditation is a quality assurance process that supports health education programs, preparing graduates to deliver safe and effective care at entry to practice.

The Health Education Accreditation Specialist will have the opportunity to work on a dynamic and innovative team responsible for the operations of an accreditation program for a group of clients that offer health professional education programs in educational institutions such as community colleges, cégeps, polytechnics, career colleges and universities. This role is responsible for supporting clients as they work towards achieving their quality improvement goals. The Specialist will also act a resource for our teams of talented and highly motivated volunteer surveyors.

The Specialist is required to work evenings and weekends when managing accreditation survey activities. While accreditation surveys have changed due to COVID-19, and may be virtual at times, there is an expectation to travel for on-site surveys from time to time.

**Main Responsibilities**:

- Managing accreditation assessment activities to ensure they are adapted to client context and delivered in accordance with defined timelines and budgetary parameters. You balance competing priorities with ease and leverage your leadership skills when working with survey teams.
- Acting as a key resource for our clients throughout their accreditation journey. You offer sound guidance and are proactive in providing coaching as required. You are passionate about the quality of your work and are committed to providing your clients with exceptional service.
- Communicating impactfully. You skillfully adapt your communication style and strategy to the audience and context. You write clear and concise accreditation reports that accurately reflect the survey team’s assessment. You demonstrate professionalism, tact, and superior judgement.
- Delivering education sessions. You are comfortable leading presentations and enjoy sharing your knowledge and experience with others.

**Must Have Qualifications**:

- University degree and/or health professional credential, or equivalent experience, in a related field, such as education, healthcare or health services administration.
- 4+ years of progressive and varied experience within the field of healthcare or education.
- Excellent English communication skills. The ability to write clearly and concisely is essential. French is considered an asset.
- Demonstrated problem-solving skills to identify root causes and develop effective solutions.
- Tried and tested analytical and critical thinking skills.
- Knowledge of quality improvement principles.

**Desired Qualifications**:

- Have a master’s in education or similar study.
- Are knowledgeable about and have accreditation experience.
- Are bilingual and have excellent French communication skills (speaking, writing and understanding).
- Have project management qualification(s) and/or experience.
- Have quality assurance and improvement qualification(s).
- Have experience in client services.

**WHAT YOU CAN EXPECT**:
**In Your First 30-90 Days**:

- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role

**What We Can Offer To You**:

- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.

**WHO WE ARE AND WHAT WE DO**:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

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