Order Fulfillment Specialist

2 months ago


Gloucester, Canada net2phone Canada Full time

**What we do.**

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

**Who we are.**

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority.

**What you'll do.**

As a member of the Onboarding and Fulfillment Team, you are ultimately responsible for contributing to the long-term retention of net2phone Canada clients. The goal of every interaction is to exceed expectations and recognize risks, as well as opportunities.

Order Fulfillment Specialists fulfill client requests in accordance with our internal SLA. You are both a client advocate and advisor, informing them of their options and evaluating if they require additional information. You will work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner.

Not only will you be a product expert, but you will be trusted with client configurations where accuracy is paramount. Special projects are a regular occurrence for Order Fulfillment Specialists. Other responsibilities include, but are not limited to:

- Completing customer orders for additional services
- Processing ports (inbound and outbound)
- Suspending account services
- Assisting with account configurations, rebuilds, fixes etc.
- Processing out-going shipments
- Processing hardware returns
- Managing in-office and CRM inventory
- Assisting with CSM contracts, billing, etc.

As a Order Fulfillment Specialist, you will succeed if you are process-driven and customer-focused. The growth plan for this position allows the following experience to be gained:

- Designing, documenting, and maintaining internal processes
- Identifying opportunities to increase efficiency, and/or customer satisfaction
- Deep understanding of SaaS operations
- Overall development of the Implementation department
- Project Management skills
- Proactive Customer Success strategy
- Expertise with industry-leading SaaS tools

**Nice to Haves**
- Prior Retail/ Customer Service experience

**You can’t handle the perks**
- Strong work/life balance
- In-office snack and beverage bar and occasional provided lunches
- Fun in office and virtual events
- Unplug & Unwind sessions on Thursday afternoons to have a drink, socialize and play games with coworkers
- Dog friendly office environment
- $2000 in health & wellness benefits

**Job Type**: Full Time, 37.5 hours, 5 days a week in office.

Schedule: Monday to Friday 9am-5pm EST

Compensation: 45,000-47,500 CAD annually

**This is an in-office full-time position
- we want you to be in the middle of all the action**

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$47,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- This is a full-time in-office position at our East End Ottawa Office, are you able to commute daily?
- Are you located in Ottawa?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-11-25



  • Gloucester, Canada Rona Inc. Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...


  • Gloucester, Canada Dove Tale Collections Full time

    _Ottawa, Ontario_ **About Us**: **The Role**: We are seeking an **Order Desk Administrator** to join our team. This key operational and administrative role is responsible for managing all aspects of the ordering process, from receiving them into our system and managing sales team request, to ensuring they are shipped on time and in accordance with our...


  • Gloucester, Canada Lowe's Full time

    At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service more than 450 corporate and affiliated dealer stores. With a distinctive product and service offering and...


  • Gloucester, Canada Lowe's Full time

    At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service more than 450 corporate and affiliated dealer stores. With a distinctive product and service offering and...

  • Sales Specialist

    6 months ago


    Gloucester, Canada Rona Inc. Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...


  • Gloucester, Canada Dustbane Products Limited Full time

    **About the Role**: As a Customer Experience Specialist, you will play a crucial role in supporting our valued clientele. Your responsibilities will revolve around processing, analysing, and verifying order information with precision and efficiency as well as customer follow up. Your efforts will ensure the delivery of exceptional service standards and high...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for close to 40 years. Our...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for over 30 years. Our culture...


  • Gloucester, Canada VESTA Marble and Granite Full time

    **Professional Growth. Dynamic Environment. Challenge. You Have A Career at Vesta.** - We fabricate and install natural and engineered stone and custom-built kitchen and bathroom cabinetry. We are one of only 4 companies in Canada accredited by the Natural Stone Institute. We’ve been in business in the national capital region for close to 40 years. Our...


  • Gloucester, Canada Dustbane Products Limited Full time

    Job Overview: We are seeking a detail-oriented and organized Shipping Coordinator to join our team. As a Shipping Coordinator, you will be responsible for managing all aspects of the shipping process, including order fulfillment, package preparation, and coordinating with warehouse distribution. Your role will be crucial in ensuring timely and accurate...

  • Parts Counter Person

    7 months ago


    Gloucester, Canada Sterling Ford Sales Full time

    Counter Person Job Description **Duties**: - Answering phones and providing excellent customer service - Organizing and maintaining inventory - Fulfilling orders accurately and efficiently - Utilizing Excel spreadsheets to track inventory and sales data - Performing retail math calculations to determine pricing and discounts - Representing the dealership...


  • Gloucester, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...


  • Gloucester, Canada Aquatech Dewatering Company, Inc. Full time

    As the **Inventory Coordinator/Dispatch **you will work closely with the Service and Field Operations as well as customers to guarantee the successful fulfillment of all contracts. Your objective is to ensure all rental and sale inventory is sourced, staged, delivered, and returned in an organized, accurate and efficient manner. Logistics to and from site as...


  • Gloucester, Canada Logistixs Full time

    Job description ** Please note, this is not a work from home position. We are looking for multiple call center agents to work in our call center part-time. You will be required to take calls from our clients and log all orders into the system. Submit your resume! At Logistixs, we provide liquor and beer delivery services to Ottawa and Toronto area. We are...


  • Gloucester, Canada Logistixs Full time

    Job description ** Please note, this is not a work from home position. We are looking a call center agents to work in our call center part-time. You will be required to take calls from our clients and log all orders into the system. Submit your resume! At Logistixs, we provide liquor and beer delivery services to Ottawa and Toronto area. We are currently...


  • Gloucester, Canada Vanden Bussche Irrigation & Equipment Ltd. Full time

    DUTIES & RESPONSIBILITIES The Sales & Operations Associate will be a key position in the delivery of outstanding customer experience and growth in the Ottawa irrigation market. The Sales & Operations Associate will report to the Golf & Landscape Business Operations Manager and Landscape Sales Manager. This position offers a future growth path towards...

  • Team Member

    2 weeks ago


    Gloucester, Canada KFC Canada - Soul Foods Group Full time

    **Location: 4027 Innes Road, Gloucester, Ontario** As a Team Member, you could be the smiling face that greets and serves customers and/or cook our famous Original Recipe Chicken. Our team members are the face of the business, and nothing says ‘welcome’ like a smile! We are looking for Team Members who want to learn a variety of areas in the restaurant,...


  • Gloucester, Canada Cosmaroma Home Renovation Supplies Full time

    Responsibilities: - Must have valid drivers license, clean abstract and be 25yo minimum - Perform various warehouse duties, including but not limited to: receiving, sorting, storing, and distributing materials and products - Operate forklifts, pallet jacks, and other equipment to load and unload shipments - Maintain inventory accuracy by conducting regular...


  • Gloucester, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (a division of Toromont Industries Ltd.) one of Canada’s premiere Construction Rental Companies presently requires **Parts & **_**Service Coordinator**_ at our **Gloucester location**. **Parts & Service Coordinator** We have an immediate requirement for a P**arts and Service Coordinator** in our Gloucester location. This is...


  • Gloucester, Canada Condair Full time

    The Condair Group, founded in 1948, with its Head Office located in Pfäffikon (SZ) / Switzerland, is the world's leading manufacturer in the field of commercial, industrial air humidification, dehumidification, and evaporative cooling with over 750 employees. With its innovative air humidification systems, Condair sets new standards in the comfortable and...