Bilingual Group Benefits Implementation Lead

1 month ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Group Benefits Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver quality business solutions and superior Client experiences.

Reporting to the Manager, Group Benefits Implementation, the **Group Benefits Implementation Lead** joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. As a seasoned project manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects and leading a variety of work-streams.

**What you will do**:

- Define the scope of each project and successfully manage scope-creep
- Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control
- Proactively manage changes, risks, issues and actions; utilizing appropriate tools
- Investigate and coordinate responses to escalated issues
- Direct steering committee status updates to ensure Sun Life’s Senior Leaders have insight into strategic Client projects
- Manage client & advisor relationships to ensure project delivery expectations are specified and met
- Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)
- Lead and collaborate with multi-site project teams
- Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
- Represent SunLife at finalist presentations
- Manage proposal reviews

**What do you need to succeed**:

- Minimum 3 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, Group Benefits Administration, Business Development, etc.)
- Bilingualism (French, English) required
- immediate manager is a unilingual Anglophone outside Quebec
- Knowledge of project management techniques, tools and methodologies
- Experience leading large, complex projects with multiple components and testing scenarios
- Problem solving and decision-making skills
- Organizational skills and ability to prioritize a wide range of tasks over multiple projects
- Previous experience with Group Benefits products, services and systems
- Experience to clients with flexible benefit programs, outsourced administration models, online enrolment functionality, HRIS interface systems and complex payroll administration requirements
- Comfort level with Microsoft Access, Excel, PowerPoint and Project
- Interpersonal and communication skills
- Ability to develop and maintain strong relationships across the organization at all levels
- Relates well to diverse personality types; a strong listener who easily adapts
- Client centric focus with the ability to see long term outcomes and impacts
- Positive, energetic attitude at all times
- Presentation skills

**Assets**:

- A bachelor’s degree or equivalent business experience
- PMP certification or equivalent work experience
- GBA or CEBS designation
- Ability to travel to Toronto, Waterloo, Montreal, and Calgary as required

**Why join Sun Life**:

- Flexible benefits from day one to meet you and your family's needs
- Retirement, stock ownership and savings programs to help you build and enhance your future financial security
- Wellness programs that support the three pillars of your health - mental, physical and financial
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values and encouraging growth & achievement

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank al

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