Clinical Manager

8 months ago

Sherwood Park, Canada Sherwood Park Primary Care Network Full time

The Sherwood Park - Strathcona County Primary Care Network is a group of health care professionals and administrative staff who work with you and your Doctor to help you live well. Our caring team provides education and support for managing chronic diseases and mental health concerns, while providing access to specialists and services all within your local community.

We are currently looking for an experienced **Clinical Manager** to join our team. If you have the qualifications listed below, please submit your resume along with a cover letter for consideration.

***

Reporting to the Director, Quality and Clinical Operations, the Clinical Manager (CM) is responsible for the ongoing management of a complement of multidisciplinary allied health professionals in the fields of nursing, pharmacy, exercise, dietetics and mental health who are providing primary care services in central SPPCN offices, and in member physician clinics. As a member of the leadership team, CMs contribute to the development and implementation of organizational policies and procedures and are integral to shaping the workplace culture. The CM is responsible for coordinating the evaluation, planning and improvement of SPPCN clinical programs and services to ensure the SPPCN’s priority initiatives are achieved. As the key contact between the SPPCN and member physicians/clinics the CM must build and maintain effective working relationships with the goal of initiating, improving, and maintaining the Patient’s Medical Home (PMH) within member physician practices. CMs portfolios will include oversight and leadership of program areas such as Mental Health, Health Support Team (HST), and Quality Improvement (QI). The CM will also maintain clinical practice, in their respective discipline.

**KEY RESPONSIBILITIES**

Include, but are not limited to the following:
**Clinical Operations and Management**

Responsible for the leadership of SPPCN multidisciplinary clinical staff in both central and member physicians’ offices;
- Manage the staffing plan and budget and implement changes and adjustments where necessary, based on physician panel, discussion and needs of clinics, staff vacancies or changes in FTEs
- Address staffing issues and concerns
- Staff supervision, performance management and evaluation
- Lead program meetings and respond and address items as they arise
- Setting goals and direction and ensure staff work to meet those
- Ensure staff work to their clinical scope of practice of their specific discipline within the various SPPCN programs
- Lead the improvement, development and implementation of multidisciplinary care services; such as clinical programs, policies and procedures that achieve the SPPCN’s priority initiatives;
- Facilitate the collection of evidence and information required to inform decisions to respond to changing needs of programs and services. Ensure programs exemplify best practices in the area of primary care and PCNs
- Develop project implementation plans or PDSA where needed and develop and present to advisory committees for feedback and approval - and adjust as needed
- Collaborate with other PCNS and stakeholders where necessary
- Lead project teams to make changes to programs and services or implement new programs and services Contribute to the development of evaluation and measurement methods
- Regularly review SPPCN and other data and information collected to incorporate into the ongoing evaluation and improvement of program and services
- Inform and contribute to the development of the SPPCN’s business plan and stakeholder objectives and participate in various Pan-PCN committees

**Clinical Administration and Facilities Management**
- Ensure clinical administrative services at SPPCN locations are delivered in an efficient, effective and professional manner, in partnership with SPPCN stakeholders (management, clinicians, administrative staff, patients)
- Lead the Clinical Administrative Assistant; staff supervision, performance development, training and education.
- Manage daily and long-term administrative and facility operations of SPPCN office locations

**Physician & Clinic Development/Liaison**

Develop and maintain effective working relationships with member physicians and clinic staff (Office Manager, Reception, MOA) to ensure high physician engagement with SPPCN’s programs and services which meet the SPPCN’s priority initiatives
- Conduct regular physician meetings/clinic visits to ensure appropriate communication channels and provide advice/support to physicians to address issues and concerns
- Manage discussion and completion of required documentation (e.g. physician PCN membership) including panel funding and FTE allocation
- In collaboration with clinic team, identify areas of interest for QI initiatives in order to identify, initiate and support QI activities and implementation (eg. CII/CPAR)
- Support clinics to initiate, improve and/or maintain a high quality MH
- Facilitate discus

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