ERP Administrator

4 weeks ago

Calgary, Canada Hopewell Logistics Inc. Full time

Company: Hopewell  Residential Management 

Job Type: Full-Time 

Department: Information Services

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our  ESG practices , world-class team and incredible workplace culture, Hopewell is a true real estate leader. 

Hopewell Residential currently has a full-time opportunity for a ERP Administrator to join our team. 

Reporting: 

This position will report directly to the Senior Manager, Information Systems.
 
  Key Responsibilities:

  • Responsibility for our ERP, CRM and other smaller systems including administration, data ownership, upgrades, training, and knowledge management 
  • Responsibility of IS ticket portal, enforcing SLA, working with business owners on recurring issues, monitoring after hour tickets for urgency
  • Show home project liaison - organizing IT quotes, installation dates, internet and security system installs
  • Provide implementation support during software installations, upgrades and customizations
  • Work closely with the Senior Manager, Information Systems in requirements gathering, application configuration, and application testing and training for our company software
  • Obtain a good working knowledge of Hopewell’s sales and construction processes
  • Ability to investigate, troubleshoot, problem solve, and resolve operational application functionality
  • Provide users with support and advice or direct to appropriate resource
  • Some after hours support
  • Additional duties and requirements as assigned

Qualifications: 

  • Degree or diploma in Information Systems or a related field
  • At least 5 years of related experience preferred
  • Previous experience with Newstar, Salesforce, Monday.com an asset
  • Previous experience with the construction industry is considered an asset
  • Proficient user of Microsoft applications including Outlook, Excel, and Word
  • Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
  • Flexible and adaptable in regards to learning and understanding new technologies
  • Strong analytical, conceptual, organizational, multi-tasking and problem solving skills
  • Ability to effectively prioritize and execute tasks
  • Self-initiated, and highly motivated
  • Team player, and ability to interact with all levels
  • Excellent verbal and written communication, presentation and planning skills

Working Conditions: 

Traditional core office hours are Monday to Friday 8:00 am to 5:00 pm. Work may require  occasional weekends and/or evenings. Periodic travel may be required. 

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