Customer Experience Representative

5 months ago

West Vancouver, Canada Indigo Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

**Job Description**:
You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

Support the daily operations of the store, before the store opens (5AM or 7AM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo's High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**:
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

WELCOME HOME

  • Customer Experience Representative

    5 months ago

    Vancouver, Canada 100 ways Full time

    **Job**: Customer Experience Representative (Full-Time) **Job Title**: Customer Experience Representative **Company**:100 Ways **Compensation**: $21-$24/hour **Our Company**: 100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide...

  • Customer Experience Representative

    3 days ago

    West Kelowna, British Columbia, Canada BMO Full time

    About BMOBMO is a leading financial institution that empowers individuals and businesses to achieve their goals.Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team. This role involves delivering exceptional customer service, providing personalized banking solutions, and working collaboratively with colleagues to...

  • Customer Experience Representative

    5 months ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Experience **Location**: Vancouver, BC **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **Salary**: $38,000 per year **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport,...

  • Customer Experience Specialist

    2 months ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in West Vancouver, Canada.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.Resolve customer complaints in a...

  • Customer Experience Specialist

    2 months ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in West Vancouver, Canada.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.Resolve customer complaints in a...

  • Customer Experience Representative

    5 months ago

    West Vancouver, Canada Indigo Books & Music Full time

    Company Description **Location: Indigo Park Royal (West Vancouver)** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...

  • Customer Experience Representative

    5 months ago

    Vancouver, Canada JD Sports Canada Full time

    **Department**: Customer Service **Location**: Vancouver, BC or Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....

  • Customer Experience Representative

    3 weeks ago

    Vancouver, British Columbia, Canada Fed Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a highly motivated and personable individual to join our team as a Customer Experience Representative.Fed is a cutting-edge nutrition startup based in Vancouver, BC. We're using science and...

  • Customer Experience Leader

    3 weeks ago

    West Vancouver, British Columbia, Canada Indigo Full time

    Job SummaryThe Customer Experience Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...

  • Customer Experience Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Cineplex Full time

    About the RoleCineplex is seeking a talented Customer Experience Representative to join our team!Key Responsibilities:Provide exceptional customer service to ensure a memorable experience for our guests.Work collaboratively with the theatre team to maintain a clean and safe environment.Operate in a fast-paced environment, handling multiple tasks...

  • Customer Experience Representative

    16 minutes ago

    Vancouver, British Columbia, Canada Vancity Full time

    About the RoleWe are seeking a skilled Customer Experience Representative to join our team at Vancity. As a key member of our service team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our members.This is an excellent opportunity for individuals who are passionate about providing outstanding...

  • Customer Service Representative

    4 weeks ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals in West Vancouver. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...

  • Customer Service Representative

    2 months ago

    West Vancouver, British Columbia, Canada Michaels Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, helping customers find products, and ensuring a fast and friendly...

  • Customer Service Representative

    2 months ago

    West Vancouver, British Columbia, Canada Michaels Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, helping customers find products, and ensuring a fast and friendly...

  • Customer Experience Representative

    5 months ago

    Vancouver, Canada PENTAX Medical Full time

    **Company Overview**: At PENTAX Medical we put our customers at the center of everything we do and strive to differentiate ourselves as a medical device company that delivers a remarkable customer experience. We accomplish this by ensuring that we deliver on our brand promise to each and every customer. This promise includes a commitment to developing a...

  • Customer Experience Director

    4 weeks ago

    West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key role in our stores, responsible for leading the execution of work that contributes to the customer experience and omni sales results....

  • Customer Experience Director

    4 weeks ago

    West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key role in our stores, responsible for leading the execution of work that contributes to the customer experience and omni sales results....

  • Customer Experience Director

    1 month ago

    West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key member of our store team, responsible for leading the execution of work that contributes to the customer experience and omni sales...

  • Customer Experience Director

    1 month ago

    West Vancouver, British Columbia, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader is a key member of our store team, responsible for leading the execution of work that contributes to the customer experience and omni sales...

  • Customer Experience Specialist

    1 month ago

    Quinte West, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Quinte West, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...