Customer Care Representative
2 months ago
Requisition Details
**Job Title**:
**Customer Care Representative**
**Requisition #**:
**23-144**
**Campus**:
Doon
**Department**:
Client Services & Student Fees
**Starting Rate**:
$24.08
**Payband Range**:
$24.08 - $27.88
**Hours/Week**:
24
**Posting Date**:
Friday, January 27, 2023
**Closing Date**:
Sunday, February 5, 2023 at 11:59 PM EST
**Vacancy Type**:
Support Staff - Part-time Regular
Support Staff Regular Part-time New Position
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)
The Customer Care Representative is an integral member of the Registrar’s Office team and is the first point of contact electronically for clients/students. The incumbent will assist students/clients needing services at the Registrar’s Office through the Q-flow system and will have the student/client directed appropriately to the correct location as needed.
The incumbent provides general information on Conestoga College’s programs and services, is familiar with Conestoga’s different academic and service departments and can effectively refer clients to applicable resources, advisors, and give campus directions and departmental contact information as needed. The incumbent serves clients/students adhering to all relevant College and Ministry procedures, including Freedom of Information and Protection of Privacy Act (FIPPA).
**Responsibilities**:
- Assist clients and students in locating information on the college website and navigating the student portal through a chat service
- Provide general information and website and portal wayfinding to students/clients via the chat system.
- Use the ‘Directory Administration’ site to maintain the College Staff Web Directory based on information supplied by Human Resources, college managers, and employees
- Provide orientation to new employees on the chat system, My Voice Business Console, as well as through job shadowing
- Perform other related duties as assigned
Qualifications:
- Two-year Diploma in Communications, Marketing, Business Development and Sales, Public Relations or Office Administration
- Ability to work well in a team environment, as well as independently
- Intercultural communications Skills
- Superior interpersonal and team skills and the ability to communicate professionally, tactfully, and diplomatically
- Strong ability to build rapport with international students
- Good organizational and time management skills
- Demonstrated ability to work under pressure and in demanding situations
- Ability to multitask
- Excellent conflict management and problem-solving skills
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