Customer Experience Associate

7 months ago

Cambridge, Canada TD Bank Full time

**Customer Experience Associate - Spanish Speaking**:

- 423991BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East

**Employment Type**
- Regular

**City**
- Cambridge, Guelph

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Fluent in English and Spanish
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and

  • Multilingual Customer Experience Associate

    1 month ago

    Cambridge, Ontario, Canada CB Canada Full time

    We are seeking a skilled Multilingual Customer Experience Associate to join our team at CB Canada.About the RoleThis is an exciting opportunity for a highly motivated and customer-focused professional who can provide exceptional support to our clients in both English and French.The successful candidate will work closely with internal stakeholders, including...

  • Customer Experience Supervisor

    1 month ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About the position** The Customer Experience Supervisor ensures the efficient and effective operation of the Customer Experience team to ensure we provide exceptional customer service. They oversee daily activities, manage schedules, monitor performance, and provide training and support to Customer Experience Associates. In addition to performing some...

  • Customer Experience Associate

    7 months ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin/Cantonese Speaking**: - 423989BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** -...

  • Customer Experience Associate

    7 months ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Arabic Speaking**: - 423990BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** - Ontario **Hours** -...

  • Customer Experience Associate

    7 months ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Serbian Speaking**: - 423992BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** - Ontario **Hours** -...

  • Customer Experience Lead

    2 months ago

    Cambridge, Canada Scotiabank Full time

    Requisition ID: 210270 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Area Experience Associate

    6 months ago

    Cambridge, Canada CBI Health Full time

    **Area Experience Associate - Cambridge / Kitchener, ON**: **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists,...

  • Sales Associate

    7 months ago

    Cambridge, Canada Friendly Stranger Full time

    **About Us**: Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Retail Sales Associate Job...

  • Customer Experience Lead

    2 months ago

    Cambridge, Canada Scotiabank Full time

       Requisition ID: 210270Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat you’ll be doing…Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Experience Representative

    6 months ago

    Cambridge, Canada Superior Propane Full time

    **Customer Experience Representative** - Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be...

  • Customer Experience Representative

    7 months ago

    Cambridge, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also...

  • Customer Experience Representative

    6 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref #: ...

  • Customer Experience Specialist

    7 months ago

    Cambridge, Canada CloudStorm Ventures Full time

    EDGEauditor streamlines guest services and minimizes risk for ski resorts by enabling them to keep all their records in a single digital space. Event Caddy is an all-in-one golf tournament management software company that helps charitable and corporate event organizers promote, manage, and run their events through easy-to-use software. Both companies are...

  • Customer Experience Specialist

    3 months ago

    Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Cambridge, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...

  • Customer Experience Manager

    8 months ago

    Cambridge, Canada Michaels of Canada, ULC. Full time

    Store - CAMBRIDGE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Coordinator

    7 months ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Vp of Customer Experience

    6 months ago

    Cambridge, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste,...

  • Delivery Station Customer Service Associate

    4 months ago

    Cambridge, Canada Amazon.com.ca, ULC Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Cutlock - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...

  • Customer Experience Specialist

    3 months ago

    Cambridge, Canada Nu-Era Logistics Inc Full time

    About NUERA: NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our...

  • Customer Experience Supervisor

    2 months ago

    Cambridge, Canada Superior Propane Careers Full time

    **What we will offer you**: **Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. **Opportunity**: A continuous focus on professional development with many opportunities for training & career growth. **Health & Wellness**: Competitive health benefits right from the...