Terrain Park Supervisor

6 months ago

North Vancouver, Canada Northland Properties Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Terrain Park Supervisor

**Location**: North Vancouver

**Department**: Mountain Operations

**Reports to**: Manager, Terrain Parks

**Role Status**: Full-time, seasonal - hourly

ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY
Working with Operations management to ensure Terrain Parks meet and exceed safety regulations and quality standards. Responsible for tracking departmental budget for labour and scheduling staff through Dayforce. Training of terrain park staff for standard operating procedures, proper maintenance techniques, and information recording. Coordination with grooming staff and Duty Manager for night shift grooming tasks. Coordinating with snowmaking and with Patrol in regards to proper fencing, hazard marking, and regular patrolling. Ensuring the Terrain Park Lead Hand has an active list of tasks. Involvement with feature list update for website, photo/film shoots. Working closely with the events and marketing team with terrain park related events.

ESSENTIAL JOB FUNCTIONS
- Performing maintenance tasks involving raking, shoveling, salting, inspecting of all features throughout the day depending on traffic, snow conditions
- Ensuring that all fencing, signs, and feature markers entrance is properly setup at all times during operating hours, and that they are properly taken down for grooming and maintenance.
- Documenting maintenance upon completion in the daily conditions report along with current weather/ snow conditions, and inspections for liability purposes
- Keeping hourly/daily traffic counts for all terrain park zones for statistical purposes, also monitoring traffic to watch out for those riders who should not be in the terrain park due to their ability level.
- Assisting with all events throughout the season including pre-event promotion in the Terrain Park, event setup, maintenance, and breakdown.
- Interact with customers on a daily basis to educate and inform them of rules and etiquette of terrain parks, safety tips.
- Public Relations with customers on a daily basis
- Ensuring that Lead Hands and Rangers have a constant flow of tasks throughout all the Terrain Parks.
- Working with the Lead Hand and Manager on planning terrain park development throughout the winter season
- Planning each weekly build and post build report
- Training Park Staff on park builds (may require to work overnight shifts)
- Scheduling and approving shifts in Dayforce.
- Attend all Operations meetings

SUPERVISORY RESPONSIBILITY
This position provides direct supervision to all Terrain Parks staff and Lead Hands.

REQUIRED QUALIFICATIONS AND ABILITIES
- 5+ years’ experience within The Terrain Park industry, and Ski Resort operations.
- Strong understanding of Freestyle Terrain and design Supervisory experience and ability to communicate and work closely with multiple departments
- Ability to operate a Snowcat is strong asset (not required)
- Experience Welding, carpentry knowledge
- Ability to work in all weather conditions, long hours, and rotating schedule including early mornings and late nights
- Ability to lift and move heavy objects
- Ability to work early mornings and overnight shifts
- Ability to follow direction, act a leader of the team, and was well as complete tasks with mínimal supervision.

WORKING CONDITIONS
Terrain Park Supervisors are to perform 90% of their duties outdoors in unpredictable mountain weather conditions. The other 10% is preformed indoors doing terrain park admin like duties. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, graveyard shifts and weekends and statutory holidays. Shifts require shoveling and shaping for long periods of time, lifting, twisting, and other forms of manual tasks related to the operating a Terrain Park.

COMPENSATION AND BENEFITS

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, reta

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