Customer Care Representative, Aaa

1 month ago


Winnipeg, Canada Bell Canada Full time

Req Id: 409938

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

**Role**:
The Customer Care Representative will be the first point of contact for all customer matters and inquiries which includes, but is not limited to, responding to all customer questions related to billing, contract renewals, account changes, and other customer service related issues. The Customer Care Representative must stay abreast of all products and services, corporate and customer policies to ensure accurate information is available to best serve all customers.

**Responsibilities**:

- Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution
- Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups
- Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers
- Concisely record all issues and resolutions into client relationship software
- Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)
- Engage in monthly performance review/coaching sessions with Customer Care Manager

**Education / Experience**:

- High School Diploma with equivalent work experience
- Post-Secondary Education, preferred
- Past experience in a customer care environment, valuable
- Proficient with MS Office Suite (Word, Excel, Outlook, etc.)

**Competency Requirements**:

- Excellent communication (both written and verbal) skills
- Strong probing and problem-solving skills to work with customers to provide the best resolution possible
- Ability to work independently and under close supervision
- Able to build value-added relationships over the phone with customers quickly
- Solid team player, willing to assist when required
- Aptitude to multi-task
- Capable of working in a fast-paced environment

referral

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Application Deadline**: 03/29/2023

**Position Type**: Non Management

**Position Level**: Non Management

**Job Status**: Regular - Part time

**Flexible work profile**: Full-time in office (meaning that you will be required to perform your work on-site)

**Job Location**: Canada : Manitoba : Winnipeg

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, MB, Winnipeg

**Bell, one of**
**Canada's Top 100 Employers**
**.



  • Winnipeg, Canada Bell Canada Full time

    Req Id: 410143 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada Bell Canada Full time

    Req Id: 407451 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Information on the hiring department**: **Position**: Inside Sales...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to assist and provide customer service representative coverage as needed. **Responsibilities**: - Work with courier...


  • Winnipeg, Canada Bell Canada Full time

    Req Id: 411714 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Duties and Responsibilities**: Service Technicians are responsible for: -...


  • Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all...


  • Winnipeg, Canada Swish Maintenance Limited Full time

    Take the next step in your Customer Operations career by joining Swish’s Clean-It Centre as a Retail Customer Care Representative! **Position Overview**: The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre...


  • Winnipeg, Canada Finishmaster Full time

    At FinishMaster, we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our people...


  • Winnipeg, Canada Smart Start Canada ULC Full time

    **Customer Care Representative** **Requisition ID: 1113** **Must be bilingual in English and French** **Full Time** **Work From Home** **Summary** Our Customer Care Agents are responsible for handling the Care Centers inbound calls and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism,...


  • Winnipeg, Manitoba, Canada Bell Full time

    Req Id: 417790 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. The Service Technician is responsible for visiting customer premises to...

  • Custodian

    2 days ago


    Winnipeg, Canada eCom Customer Care Full time

    **Custodian** **Job Purpose**: The Custodian is responsible for maintaining high levels of cleanliness throughout all areas of the business, including carrying out any maintenance duties. **Principal Duties & Responsibilities**: - Clean all building areas including dusting, sweeping, mopping, vacuuming, kitchens, bathrooms, etc. - Cleaning and dusting...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...


  • Winnipeg, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • Winnipeg, Canada U-Haul Full time

    **U-Box Customer Care Representative in Winnipeg area(Commercial)**: Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in...


  • Winnipeg, Canada Winnipeg Free Press Full time

    **WILL PROVIDE PAID TRAINING!** Customer Service Representative will be responsible for: - Provide quality customer service in call centre - Follow up calls to ensure quality service - Identify the customer needs to improve service & attempting to retain them as a subscriber - Complete accurate customer account transactions during calls - Clerical support...


  • Winnipeg, Canada Right Time Heating and Air Conditioning Full time

    As a Customer Service Representative, you will be responsible for delivering high-quality and efficient customer service to all Right Time customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members. Right Time is currently in search of full-time Customer...


  • Winnipeg, Canada MIDWEST ENGINEERING LTD. Full time

    MIDWEST ENGINEERING LTD. is seeking an energetic and motivated Customer Service Representative to join our team. The Inside Sales Representative is responsible maintaining and supporting customers through existing business channels. This includes working with existing customers, and preparing quotes and liaising with vendors for information to support our...


  • Winnipeg, Canada U-Haul Full time

    **U-Box Customer Care Representative (Non-Commercial)**: Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous...