Customer Care Representative

2 weeks ago


Winnipeg, Canada Smart Start Canada ULC Full time

**Customer Care Representative**

**Requisition ID: 1113**

**Must be bilingual in English and French**

**Full Time**

**Work From Home**

**Summary**

Our Customer Care Agents are responsible for handling the Care Centers inbound calls and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously.

**Responsibilities**
- Answer incoming calls and respond appropriately.
- Provide product, pricing, and program-related information to callers and clients.
- Identify, research, and resolve clients’ complaints using applicable resources appropriately.
- Partner internally and externally with a positive and collaborative attitude and professional communication.
- Identify and escalate issues appropriately.
- Route calls to appropriate resources.
- Conduct follow up client calls when necessary.
- Complete call logs and reports, when necessary.
- Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
- Analyze, consolidate, validate, enter, and track data.
- Organize and maintain records and filing systems.
- Gather data from multiple technology systems.
- Handle documents utilizing various office equipment.
- Adhere to company policies, procedures, and expectations of confidentiality.
- Provide general Care Center support as needed.
- Perform other duties as assigned.

**Minimum requirements**:

- High school diploma or equivalent
- 6+ months relevant experience
- Computer skills including Microsoft Office suite: Word, Excel, and Power Point
- Professional verbal, non-verbal, and written communication skills
- Strong attention to detail and sense of urgency for successful multitasking
- Courteous yet courageous interpersonal skills
- Adaptability and resourceful thinking for potentially challenging or high stress situations
- Self and audience awareness
- Must be able to pass a criminal background check
- Exemplary attendance and punctuality

**Job Types**: Full-time, Permanent

**Salary**: From $17.50 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
COVID-19 safety protocols in place.

Work Location: Hybrid remote in WINNIPEG, MB



  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Travel Customer Care...


  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Bilingual Customer Care Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian...


  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Regional Customer Care...


  • Winnipeg, Canada Bell Canada Full time

    Req Id: 407985 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...


  • Winnipeg, Canada Bell Canada Full time

    Req Id: 409938 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...


  • Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Customer Care representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have...


  • Winnipeg, Canada Border Brokers Full time

    Are you looking to work at a dynamic and technologically progressive organization? We are Canadian customs brokers, consultants & freight forwarders who provide personalized experienced customs clearance for importers and exporters. We are currently recruiting for a **Client Relations Representative** **for our Head Office located in Winnipeg,...


  • Winnipeg, Canada Fastoche Canada Full time

    **Responsibilities** As a Customer Support Representative, you will work closely with our development team to: - Build strong and lasting relationships with our customers - Perform analysis, diagnosis, and resolution of complex issues for end users; recommend and implement solutions - Assist with testing and replication of issues to define and close...


  • Winnipeg, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...

  • Customer Service

    4 weeks ago


    Winnipeg, Canada < United Management Group Inc. > Full time

    **Customer Service Sales Representative** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. United Management Group Inc. is looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career...


  • Winnipeg, Canada JJ Cabinet Warehouse Full time

    **About us** JJ Cabinet Warehouse is a small but growing business in Winnipeg. We are professional, agile, innovative, and our goal is to Continue to grow withinn our industry as a leader in not only providing highest quality product at an affordable cost but at the same time providing an unmatched positive experience to the customer leaving them completely...


  • Winnipeg, Canada West Four Group of Companies Full time

    About Madero Madero is a part of the West Four Group of Companies Inc. West Four is a Western Canadian leader in supplying building materials, lumber, doors, hardware, and building specialties. Our brands include Security Building Supplies, Penner Doors & Hardware, Two Six Creative, and WSI Modular with facilities in Edmonton, Regina, Calgary, Saskatoon,...


  • Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Customer Care representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have...

  • Sales Representative

    4 weeks ago


    Winnipeg, Canada National Energy Equipment Full time

    National Energy Equipment Inc. is the largest wholesale distributor and service provider of energy related products & equipment in Canada, providing service from coast to coast. We are a diversified company, consisting of HVAC, Hearth, Automation, EV, Propane, Petroleum and Service departments. Our greatest strength is our employees and our objective is to...


  • Winnipeg, Canada PHX Equipment Ltd. Full time

    **About us** PHX Equipment Ltd. is a family owned & operated, small business in Winnipeg, MB. We specialize in service, sales, and rentals of Material Handling Equipment such as forklifts, scissor lifts, articulating booms, and trailer parts. We are seeking an Outside Sales Representative to join our team. As an Outside Sales Representative, you will be...

  • Outside Sales Rep

    4 days ago


    Winnipeg, Canada Eminence Organic Skin Care Full time

    **Contracted & commission-based role** **Role Summary** As the Outside Sales Representative, you are a contracted sales, and training representative to Eminence Organic Skin Care yet maintain your own business entity. Your focus will be on both opening new accounts while continually building business within existing accounts. You will work closely with the...

  • Outside Sales Rep

    4 weeks ago


    Winnipeg, Canada Eminence Organic Skin Care Full time

    Contracted & commission-based role Role Summary As the Outside Sales Representative, you are a contracted sales, and training representative to Eminence Organic Skin Care yet maintain your own business entity. Your focus will be on both opening new accounts while continually building business within existing accounts. You will work closely with the Inside...


  • Winnipeg, Canada Ali Arc Industries LP Full time

    **Job Posting: Sales Representative** **About Us**: Ali Arc Industries is a leading manufacturing company dedicated to delivering exceptional products to our clients. With a focus on innovation and customer satisfaction, we have built a strong reputation in the industry and are poised for continued growth. **Position Overview**: As a Sales Account...


  • Winnipeg, Canada Johnston Group Full time

    **Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s...