Principal Managing Partner

5 months ago

Toronto, Canada Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday's Canadian Managing Partner practice focuses on stewarding our largest customers across the provinces and territories. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.

About the Role

The Managing Partner (MP), Canada, is accountable for the overall success of an assigned group of deploying and production customers. The MP may participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will always be orchestrating the development and maintenance of executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their subscription, and encouraging an effective reference motion.

Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

About You

Areas of Responsibility
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday’s obligations
- Promote a remarkable experience that smooths future renewals
- Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
- Receive concerns from customer executives and coordinate workmates to resolve the situation
- Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
- Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan, if subscribed
- Engage the appropriate workmates to support account planning and feature adoption strategies
- Seek customer stories and champions who will speak with prospective customers
- Collaborate with Managing Partners around the world to advance the tools and techniques that produce a remarkable customer experience

Basic Qualifications
- 3+ years direct experience with Workday as an implementation leader, business function owner, hands-on configuration resource, or workmate
- 10+ years career experience including deploying modern Finance and HR technology solutions at a project or program manager level

Other Qualifications
- Able to deliver customer presentations
- Able to write an internal customer account plan
- Able to travel up to 50%
- Experience with diplomatic coordination or collaboration with executives
- Consistent record of positioning / selling professional services
- Experience working with software sales teams to position / sell additional software products
- Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
- Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed
- Great teammate who will work across the organization to continue improving the way we stay relevant for our customers
- Willing to manifest a

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