Client Manager

6 months ago


Toronto, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Client Manager acts as the primary client relationship point for employers participating in a large health benefits trust plan, and is critical to the overall success of the service delivery model.

**Responsibilities**:
- Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately- Collect, consolidate and report on premium contributions using internal systems and QuickBooks- Work with the Benefits Consulting team to provide accurate reporting and information to the Board- Liaising with clients administrators regarding benefit administration concerns where required- Conducts testing of new and existing reports, statements and client web tools- Liaises with internal staff and client administrators concerning the administration of client benefit plans- Liaises with other departments regarding the administration of various accounts.- Logs client information, such as telephone calls received, into in-house software; follows-up as required- Devises ways to continuously improve team operations- Attends internal training sessions to build knowledge of industry topics and trends- Peer review work of other Client Services Representatives- Assist client service representatives in dealing with difficult situations though mentorship and example- Assists with the management of MSP premium reporting and enrollment- Reconciles Provincial Health reports- Performs other tasks and special projects, as required- Commitment to a high level of accuracy, and accountability and pride in one’s work.

Succeeding as an Associate Client Manager will require the following core qualifications and skills:
- Post-secondary education- Additional courses in Human Resources an asset (such as CEBS)- A minimum of 5 years’ experience, some of which should be supervisory, in the group insurance, benefits, and/or pension industry- Excellent problem solving and analytical skills- Exceptional customer focus and strong professional acumen- Excellent communication, project management, presentation and negotiation skills- Proven leader with the ability to motivate and inspire team members- Mentor and coach, who demonstrates patience and intuition- Extremely organized self-starter, flexible, highly independent- Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly- Ability to manage multiple tasks while maintaining attention to detail within a specified time frame- Solid understanding of databases- Previous exposure to health and welfare trusts an asset

LI-CL2

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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