Client Care Specialist

5 days ago

Edmonton, Canada VCA Animal Hospitals Full time

**Client Care Specialist**:
**Edmonton, AB**:
**North Central Animal Hospital** in Edmonton, AB is welcoming a full-time** Client Care Specialist** to work a mix of morning, afternoon, evening and weekend shifts. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team

**What is your role**

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital You are the first point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.
- Create a warm and welcoming environment for our patient and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality or retail is an asset
- No experience with animals, no problem, so long as you love pets

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in**:_We have the right fit for you_**
- A caring culture of **_Wellness and Appreciation_**
- Competitive wages and benefits
- **_ Employer match (5%) group RRSP plan_** - Planning for your future just got easier with VCA Canada
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._

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