People & Culture Manager

3 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Marriott Autograph Collection Full time

The People and Culture Manager is a mature, reliable, individual who is passionate about the hospitality industry and providing elevated experiences to our guests and team members alike. The P&C Manager is enthusiastic and, not only understands and believes in Pearle culture, but is a regular champion of it among their peers and within the community. They are well-respected, level-headed, and trustworthy, able to sustain the utmost level of confidentiality as required. The P&C Manager is incredibly well organized with exceptional time management skills. They are confidant and assertive, able to manage competing priorities on a regular basis and keep a pulse on the property’s heartbeat. The P&C Manager assists with all aspects of the HR function, providing full cycle recruitment, orientation, health and safety and employee development. They regularly meet with their fellow P&C Managers at Pearle Hospitality properties to share ideas and best practices and are consistently developing their own skills through various learning opportunities.

**Key Accountabilities**

HUMAN RESOURCES/ RELATIONSHIPS
- Inspires trust, creating a safe environment for Team Members to voice concerns, discuss development goals, or share confidential matters, etc
- Can identify when to address any concerns or issues and when to seek further guidance or direction before responding to an employee
- Identifies areas of opportunity within culture, and works with GM & Leadership team towards enhancements
- Supports programs and training to promote health and wellness in the property
- Actively lead any Workplace Harassment Investigations or seek support for external resources to ensure timely investigation and the compliance with all legislative requirements
- Actively supports and participates when needed, in employee performance management: ensure performance reviews are carried out in compliance with Pearle Hospitality’s policy and in a timely manner; follow progressive discipline guidelines, ensure feedback conversations are executed, even when difficult
- Understands the importance of providing consistent standards of service & ensure the standards are followed by the entire team while continually raising the bar to provide the very best guest experience
- Fosters positive interactions, taking any and all appropriate actions to respond to team members & management team

RECRUITMENT/ONBOARDING
- Leads the consistent & effective attraction & recruitment process for your property including the development of engaging job postings, coordinating hiring events, assisting with screening, interviewing and reference check as needed
- Leads a successful New Hire Process from Offer Letter to Orientation to ensure each new hire has a positive & engaging introduction to your property and providing the tools they need to be successful
- Schedule 30-day check-ins with new hires and action any additional training needed

TRAINING
- Organize professional training events as directed by need and in coordination with P&C Manager
- Work with department heads to ensure new hire training journeys are completed
- Review annual development plans and assist with coordination in executing plans

HEALTH & SAFETY
- Provides a safe working and guest environment to reduce the risk of injury and accidents
- Actively engages or leads the JHSC ensuring all legislative requirements are met with regards to property and training
- Completes accident reports promptly in the event that a guest or employee is injured to minimize WSIB penalties
- Effectively manage all requests for accommodations and return to work programs

PAYROLL/ADMINISTRATIVE
- Ensures the timely & accurate processing of payroll bi-weekly after the completion of Management team adjustments
- Enter new hires in Payworks, Clubcore & Marriott systems
- Work with managers to ensure timely changes of team member information

INTERNAL COMMUNICATION
- Collaborates with management team and HO team to develop and execute on monthly social media content calendar with regards to property "happenings"
- Prepares for and attends the Monthly Leadership meeting - creates agenda and captures accurate minutes and distributes action items
- Manage timely and engaging content on Clubcore

**Skills & Experience**:

- CHRP Designation an asset
- 3 Year Human Resource Generalist experience
- Hotel experience required
- Food & Beverage experience is an asset
- Experience leading and managing dynamic teams
- A positive and ‘can-do’ attitude with the ability to work on an array of projects
- Strong relationship building skills
- Excellent attention to detail
- Excellent organizational and time management skills with the ability to communicate effectively across all levels of the organization

**Advantages to being part of The Pearle Hotel & Spa Team**:

- Competitive wages
- Marriott Discounts
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal &

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