Customer Success Manager

2 weeks ago


Toronto, Canada Intelex Full time

As a Customer Success Manager, whether it is helping our customers eliminate Injury/Illness on the job or reduce their impact on the environment, you have a unique opportunity to contribute firsthand to a bigger purpose.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Own the ongoing Intelex relationship with assigned customers as it relates to increasing adoption, ensuring retention, and securing loyalty.
- Work to establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
- Developing, preparing, and nurturing customers for advocacy.
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Evaluate and find opportunities to drive process and system improvements to positively impact solution experience.
- Advocate customer needs/issues across Intelex departments.
- Inform and educate customers of Intelex initiatives and product updates.
- Manage the risk identification and tracking process until issue resolution.
- Identify success stories and secure customer references
- Track customer metrics and maintain customer health scorecards with clear action plans
- You will partner with the Technical Customer Success and Account Management teams to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction

**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.



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