Service Manager

2 weeks ago

Burnaby, Canada Airstream Heating & Air Conditioning Inc. Full time

Join Airstream Heating & Air Conditioning as a full-time **Service Manager** and play a pivotal role driving our service revenue growth and ensuring operational excellence.

**A little about us**:
Since our establishment in 1990, Airstream has grown from a small team to 50 dedicated professionals, known for excellent service and great value. Our core competencies lie in our Construction and Service Departments, where we bring projects to life and ensure the maintenance and servicing of our customers' HVAC systems.

**What you’ll do**:

- Leadership: Lead and manage our Service Department, ensuring high performance, accountability, and team development.
- Operational Oversight: Manage daily operations of the Service Department, including scheduling, dispatching, and resource allocation.
- Customer Relations: Enhance customer satisfaction through superior service and maintaining strong relationships.
- Quality and Compliance: Ensure the team is upholding high standards of service and compliance with safety regulations.
- Financial Management: Drive growth and profitability through strategic planning and effective budget management.
- Team Development: Identify training needs, recruit, hire, and when needed, terminate staff, to strengthen team capabilities.
- Strategic Planning: Contribute to strategic planning for the organization, including setting goals, forecasting, and developing strategies to improve operations and growth.

**A little about you**:

- Proven experience in a leadership role within the service industry, with HVAC or Mechanical experience being an asset but not required.
- Proven track record of building high-performing teams and excellent managerial skills.
- Strong work ethic, willing to work diligently and frequently to meet business goals.
- Skilled in performance management, capable of enforcing accountability and fostering a positive work environment.

**Why Airstream?**

We're committed to creating an inclusive and empowering workplace for our team. We work hard to provide perks that make their lives better by offering:

- Competitive salary and bonus incentives
- Comprehensive health and dental benefits
- Opportunities to work directly with company founders
- Group RRSP program

Join us and be part of a dynamic team that values innovation and excellence

Pay: From $100,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have a mode of transportation that will reliably allow you to commute to the office location, and other job sites around the Greater Vancouver area?

Work Location: In person

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