Bilingual Customer Service Specialist

4 weeks ago

Barrie, Canada Norwood Sawmills Full time

**The Opportunity**:
The Bilingual Customer Service Specialist will work directly with Norwood’s North American customers online, by phone and in person. The main objective of this role is to assist our customers in resolving their inquiries, issues, and concerns regarding there Norwood Sawmill and accessories.

**Your Top Priorities**:

- Diligently work with tools and processes within the CRM and other software systems as directed by the Company.
- Assist new and existing customers with customer service-type inquiries related to shipping, packaging and sawmill operation and service.
- Engage in process-driven communications and follow up, up-sell products and accessories over the phone.
- Interact with new and existing customers, fellow Norwood team members and suppliers in a positive, constructive, courteous, timely and professional manner.
- Process parts orders including liaise with order execution teams (i.e., shipping) and liaise with accounting department.
- Consult with owners to evaluate there sawmilling needs, current and potentially future needs.
- Educate existing customers about features and benefits of Norwood equipment.
- Ensure all customers receive prompt, useful information through professional communication and follow-ups.
- Prioritize customer satisfaction and revenue growth.
- Be an example of excellence in all respects including values, product knowledge, sawmill operations and functions, professional standards of communication, respect for adherence to internal systems and processes, work-ethic, etc.
- Attend, and participate at, periodic tradeshows and fairs as requested (necessitating occasional weekend work and extended workdays)
- Be committed to continuous learning by, independently and enthusiastically, reading, watching videos and actual, hands-on, operation of the equipment.
- Be committed to continuous learning by, independently and enthusiastically, reading, watching videos and, hands-on, operating the equipment.
- Become an expert in Norwood’s sawmills and attachments and share these insights with our customers. Learn all operational and technical aspects of Norwood equipment and competing equipment.
- Share with the team responsibility to provide seamless service to customers by working a few mid-year statutory holidays (day in lieu given).
- Strive to meet or exceed Key Performance Indicators related to customer service.
- Adhere to the Norwood Values
- Other duties that may be assigned as required.

**What it Takes to Succeed**:

- 2 or more years of experience in Customer Service
- Preferred fully bilingual in French & English
- Must be able to work to non-standard business hours and/or mid-year statutory holidays (day given in lieu)
- Strong written & verbal communication skills
- Strong conflict resolution skills

**Get to know Norwood**:
Find a career you love in a dynamic, fulfilling, and supportive environment that offers incredible opportunities for personal and career growth.

Norwood Industries Inc. is an outdoor equipment lifestyle brand company and leading designer and manufacturer of portable sawmills sold throughout North America and in over 100 countries worldwide. Our mission is to empower resourceful people everywhere to build their best futures through wood and their natural environment.

We have been growing exponentially fast for many years. As we do so, we are welcoming on board talented, passionate and driven team members who are excited to be part of this remarkable journey. We are at an incredible time in our evolution, and this is just the beginning as we create our future - just like our customers are creating theirs when they use a Norwood or Frontier sawmill to bring their dreams to life. Make your mark with Norwood Sawmills.

**Benefits**

**What’s in it for YOU**:

- Competitive compensation package - Certified Living Wage Employer (Champion)
- 3 weeks of Paid Time Off (PTO) for full-time team members
- Comprehensive health and dental benefits plan - including a commitment to mental wellness and a flexible Health Care Spending Account
- Life insurance and disability coverage
- Employee and Family Assistance Program (EFAP)
- Employee Excellence Program - recognition & rewards
- Employee merchandise store
- Employee referral program
- Social committee events
- Perkopolis membership
- We thank you for your interest in our position Only those applicants who are selected for interviews will be contacted._
- At Norwood we are dedicated to fostering a diverse, inclusive, and authentic workplace which empowers resourceful people to build their best future. No matter who you are, where you are from, who you love, your faith, ability, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at Norwood. If you have any requests or requirements to support you throughout any part of the recruitment process, please let our Human Resources team know._
- Norwood is proud to be a Certified Living

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