Facilities and Tenancy Services Manager

6 months ago

Winnipeg, Canada IRCOM (Immigrant & Refugee Community Organization of Manitoba) Full time

**FACILITIES and TENANCY SERVICES MANAGER**

**Permanent, Full-time (37.5 hours/week) Position**

**WHAT IRCOM OFFERS**:

- A warm, fun and supportive work community
- An incredibly diverse workplace that is committed to staff wellness and inclusion
- A staff team that is passionate and committed in supporting settlement of newcomer families
- An inner-city organization committed to Truth and Reconciliation
- A family-friendly organization with a comprehensive benefits package
- A place where you can make a difference and feel the rewards of your work on a daily basis

**CANDIDATE PROFILE**: The Facilities and Tenancy Services Manager is:

- A values-driven and collaborative team player with effective staff and budget management experience
- One who balances technical skills, day-to-day facility management experience and relational effectiveness.
- Committed to IRCOM’s vision and mandate to empower newcomer families to integrate into the wider community through affordable transitional housing, programs, and services.
- A detail oriented, efficient and resourceful, able to assess, manage and prioritize multiple tasks
- Able to work effectively with a culturally diverse group of community members, t.
- One who can inspire and support the staff team in achieving desired outcomes

** AND PURPOSE**:The Facilities and Tenancy Services Manager leads a team of Building Supervisors, Maintenance Workers and Housing Assistants in ensuring that two multi-family housing facilities are safe and attractive transitional homes for newcomer families. The facilities also house offices and program spaces of a multi-disciplinary service team that provides accessible services and capacity building programs for family members of all ages and from more than 20 different ethnic and national backgrounds. The Facilities and Tenancy Services Team works closely with the Community Resource Team to provide seamless service to tenant families, preparing and empowering them for successful integration into the community and eventual next stage housing. The desired outcome is that all tenants experience IRCOM as a “Community of Belonging” as they find home again.

Guided by the vision, mission and values of the Immigrant and Refugee Community Organization of Manitoba Inc., the Facilities and Tenancy Services Manager is responsible for:

- Maintaining facilities and grounds
- Supervising and supporting staff
- Managing records and resources
- Workplace health and safety, and
- Team and inter-departmental support

With the direction and support of the Director of Human Resources, Housing and Operations, the Facilities and Tenancy Services Manager will fulfill the following:
**DUTIES AND RESPONSIBILITIES**:
**Facilities Maintenance (30%)**
- Oversee day-to-day maintenance and repair needs of 2 multi-family housing sites and grounds
- Contract, supervise and review the work of external contractors who assist with systems maintenance and inspection, and major repairs.
- Ensure smooth operation of fire warning/suppression, mechanical, electrical and other systems in the IRCOM housing complexes
- Consistently work toward the improvement of MHRC owned assets
- Coordinate all facilities and grounds improvement initiatives, from feasibility study to design to completion
- Manage day to day, project related communication with MHRC as required

**Staff Supervision and Support (20%)**
- Select, orient, train, and supervise Facilities staff across multiple sites
- Conduct regular staff check-ins, providing feedback, training and monitoring as required
- Lead annual job description updates and performance reviews
- Identify and develop individual professional development plans
- Approve staff schedules and authorize time sheets
- Ensure Facilities’ staff comply with IRCOM Inc. and IRCOM House Inc. policies and procedures

**Finance, Resource and Records Management (20%)**
- Administer annual Facilities budget for IRCOM House Inc.
- Monitor, code and approve expenses in accordance with the approved budget
- Liaise regularly with Procurement and Assets Management Specialist (PAM) to ensure procurement procedures are in accordance with MHRC Sponsored-Managed Handbook and consistent with IRCOM’s CED principles
- Develop, update and maintain policies and procedures for the safe, effective and efficient maintenance and repair of all facilities
- Establish and monitor regular maintenance schedule and inventory system for equipment and supplies
- Develop and implement systems for tracking, gathering, and analyzing quantitative and qualitative program data
- Contract and develop effective relationships with service providers for security, pest control, laundry equipment, etc.
- Monitor and ensure compliance with Sponsor Management Agreement (SMA - Isabel), Operating Agreement (Ellen) and managed services agreements (contractors) - add SMA/OA
- Collaborate with Fund Development Specialist in developing and submitting proposals to secure funding for innovat

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