Guest Services Manager

2 weeks ago


Fenelon Falls, Canada Eganridge Resort, Country Club & Spa Full time

The Guest Services Manager at Eganridge is responsible for overseeing all customer touchpoints for the Hotel & Golf Course. Responsibilities include:

- Training all new Guest Service Agents and Recreation Attendants in their position requirements
- Responsible for establishing standards and procedures for the work of the staff of the Guest Services Department
- Responsible for the hiring, scheduling, disciplining and terminating of personnel.
- Scheduling and maintaining payroll requirements.
- Adopting best in-class standards and procedures for the Guest Services Department.
- Management of The Golf Tee Sheet and Hotel Property Management System
- Liaising with our Golf Members, planning golf events. Managing member billing.
- Ensures the recreational amenities at Eganridge (including the Beach, Pool, Bikes, and others are always ready for guest use.
- Registers guests and assigns guests to rooms while accommodating special requests whenever possible
- Assists in pre registration and blocking of rooms for reservations
- Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
- Encouraged to use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Co-ordinates room status updates with the housekeeping department.
- Responsible for completing guest check in and check out procedures and settling guest accounts
- Must promote goodwill by being courteous, friendly and helpful to guest, managers and fellow employees
- Assist with other related duties, as required

**Job Requirements**
- At Least 2 Years Of Hotel Front Desk Experience
- A Working Knowledge of Golf Course Front of House Operations
- A flexible schedule that will always include Weekends, especially in the summer
- Be reliably able to commute to our location, independent of being hired here. There is no relocation assistance available.

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Fenelon Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Golf: 1 year (preferred)
- Hotel Front desk: 1 year (preferred)

Work Location: In person

Expected start date: 2023-06-26



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