Customer Service Advisor

3 weeks ago


Concord, Canada TBS Canada Full time

**About Think Big Services**

We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us.

**About this Role**

As a Customer Service Advisor in our Repair Lab, you will handle customer inquiries and complaints, process repairs, maintain records, assist with warranty replacements, and communicate with repair technicians. Strong customer service skills and the ability to multitask and manage time effectively are required. Join our team and be a key part of ensuring customer satisfaction and efficient repair processes.

**Responsibilities**:

- Handle customer inquiries and complaints in a professional and timely manner
- Process incoming repairs and returns accurately and efficiently
- Maintain accurate repair and return records using AS400 system
- Process part orders and assist with warranty replacements as needed
- Communicate with repair technicians and other internal teams to resolve issues
- Meet or exceed performance targets for customer satisfaction and efficiency

**Requirements**:

- Strong customer service skills with the ability to handle difficult customers effectively
- Experience with data entry and AS400 systems
- Strong communication and interpersonal skills
- Ability to multitask, prioritize and manage time effectively
- Strong attention to detail and ability to maintain accurate records
- Familiarity with MS Office and basic computer skills
- Strong problem-solving and analytical abilities
- Experience in repair lab or related field is a plus

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dollard-des-ormeaux, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



  • Concord, Canada A-Protect Warranty Corporation Full time

    **Customer Service Representative - Auto Warranty** **Duties**: - Provide exceptional customer service by assisting customers with inquiries, concerns, and complaint - Edit, update and review files in database - Upsell products and services to customers based on their needs and preferences - Process cash transactions accurately and efficiently -...


  • Concord, Canada TBS Canada Full time

    **About Think Big Services** We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us. **About this Role** As a Customer Service Advisor in our Repair Lab, you will...

  • Service Advisor

    4 days ago


    Concord, Canada Audi Vaughan - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Customer Service

    4 weeks ago


    Concord, Canada crown pastries Full time

    We are a busy Middle Eastern bakery soon to open a new location in Oakville. We are looking for new, dedicated members to join our team. Applicants must have customer service experience, preferably in the food industry. Applicants that are Arabic and English speaking are preferred; This position requires strong social skills. Workers are expected to remain...

  • Customer Service

    1 month ago


    Concord, Canada Loukoumania Cafe Full time

    We are recruiting staff for a speciality café with a distinctly European / Greek vibe. Main responsibilities would include, yet not limited to: - Greeting and welcoming guests - Providing answers to questions about our products - Taking orders efficiently and ensuring accuracy - Taking payments - Preparing customer orders accurately and efficiently. -...

  • Customer Service

    1 month ago


    Concord, Canada crown pastries Full time

    We are a busy Middle Eastern bakery in vaughan. We are looking for new, dedicated members to join our team. Applicants must have customer service experience, preferably in the food industry. Applicants that are Arabic and English speaking are preferred; This position requires strong social skills. **Job Types**: Full-time, Part-time **Salary**: From $17.00...


  • Concord, Canada Rentokil North America Full time

    Overview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...


  • Concord, Canada A-Protect Warranty Corporation Full time

    **Customer Service Representative - Auto Warranty** **Duties**: - Provide exceptional customer service by assisting customers with inquiries, concerns, and complaints - Collaborate with other team members to ensure customer satisfaction - Assist with preparing work orders and invoices **Skills & Experience**: - Previous experience in a customer service...


  • Concord, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...


  • Concord, Canada Cleveland Range Full time

    Position Summary: Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Cleveland Range Full time

    Position Summary: Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Cleveland Range Full time

    Position Summary: Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Cleveland Range Full time

    Position Summary: Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...


  • Concord, Canada CRH Canada Full time

    **Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...


  • Concord, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Concord, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join Dufferin Concrete, A CRH Company CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an...


  • Concord, Canada Cleveland Range Full time

    Position Summary:Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Cleveland Range Full time

    Position Summary:Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...


  • Concord, Canada Cleveland Range Full time

    Position Summary:Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery...