Service Advisor

4 weeks ago

Concord, Canada Audi Vaughan - Pfaff Automotive Partners Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
Service Manager

**Summary**
This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process. The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Books out and receives parts and sublets.
- Creates captive reports.
- Sends customer satisfaction index files for CSI.
- Creates and submits cash sheets to accounting.
- Settles 20/20 and submits to accounting.
- Orders office supplies.
- Coordinates valet runs and valet’s customer cars when required.
- Coordinates rental car service for customers as required.
- Contacts appraisers and adjusters.
- Updates client accounts with relevant information.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- CDK: 1 year (preferred)
- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

  • Service Advisor Automotive

    1 week ago

    Concord, Canada CCRC Full time

    Certified Collision Repair Centre is looking for a **Service Advisor** to join our team. - Create quotes and work orders for vehicle repairs. - Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and...

  • Automotive Service Advisor

    2 weeks ago

    Concord, Canada CK MOTORS INC. Full time

    **Job description** Fast growing shop needs Service Advisor! Call or text 647-893-8396 NOW! Are you the right person for this seat? Do you have: - Excellent communication skills - High energy level - Enthusiasm on the job - Excellent organization skills - Excellent phone skills/experience - Motivated to help people - Upbeat, positive attitude - Ability...

  • Service Advisor

    2 weeks ago

    Concord, Canada Audi Vaughan - Pfaff Automotive Partners Inc. Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in partnership with Lithia and...

  • Service Advisor

    3 weeks ago

    Concord, Canada Porsche Centre Vaughan - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    1 week ago

    Concord, Canada Porsche Centre Vaughan - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Service Advisor

    2 weeks ago

    Concord, Canada Audi Vaughan - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Customer Service Advisor

    4 days ago

    Concord, Canada A-Protect Warranty Corporation Full time

    **Customer Service Representative - Auto Warranty** **Duties**: - Provide exceptional customer service by assisting customers with inquiries, concerns, and complaint - Edit, update and review files in database - Upsell products and services to customers based on their needs and preferences - Process cash transactions accurately and efficiently -...

  • Automotive Service Advisor

    2 weeks ago

    Concord, Canada Leprecon Rim Repair Centre Full time

    **About us** LEPRECON Rim Repair Centre is the biggest rim repair business in Central Ontario. We are professional, agile, innovative, and our goal is to provided professional rim repair services for thousands of Toronto Area car owners and car dealerships. Our work environment includes: - Modern office setting **Responsibilities**: - Greet customers...

  • Automotive / Truck Service Advisor Supervisor

    1 week ago

    Concord, Canada Extreme Garage Full time

    Extreme Garage has been operating and providing service to the greater GTA and surrounding areas for more than 30 years. We strive to be a leader within the Service Industry. **Duties**: - Coordinate office staff and mechanics. - Provide excellent customer service. - Listen to customer concerns and accurately document them. - Schedule appointments for...

  • Customer Service Advisor

    1 day ago

    Concord, Ontario, Canada TBS Canada Full time

    About Think Big ServicesWe recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us.About this RoleAs a Customer Service Advisor in our Repair Lab, you will handle customer...

  • Automotive Service Advisor

    3 weeks ago

    Concord, Canada CK MOTORS INC. Full time

    Nice to meet you all our future team members! Are you the type of person who gets a kick out of making customers' days with awesome service? Do you find joy in taking care of both people and their cars? Is making our community a safer place to drive something you're passionate about? Well, guess what? We've got an exciting opportunity for you! We're on the...

  • Automotive Service Advisor

    2 weeks ago

    Concord, Canada CK MOTORS INC. Full time

    Nice to meet you all our future team members! Are you the type of person who gets a kick out of making customers' days with awesome service? Do you find joy in taking care of both people and their cars? Is making our community a safer place to drive something you're passionate about? Well, guess what? We've got an exciting opportunity for you! We're on the...

  • Customer Service Advisor

    2 months ago

    Concord, Canada TBS Canada Full time

    **About Think Big Services** We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us. **About this Role** As a Customer Service Advisor in our Repair Lab, you will...

  • Customer Service Advisor in Person

    2 months ago

    Concord, Canada Think Big Solutions Full time

    **About Think Big Services** We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us. **About this Role** As a Customer Service Advisor in our Repair Lab, you will...

  • Customer Service Advisor

    2 months ago

    Concord, Canada TBS Canada Full time

    **About Think Big Services** We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us. **About this Role** As a Customer Service Advisor in our Repair Lab, you will...

  • Automotive Service Advisor/writer

    1 week ago

    Concord, Canada CK MOTORS INC. Full time

    Nice to meet you all our future team members! Are you the type of person who gets a kick out of making customers' days with awesome service? Do you find joy in taking care of both people and their cars? Is making our community a safer place to drive something you're passionate about? Well, guess what? We've got an exciting opportunity for you! We're on the...

  • Junior Parts Advisor

    2 weeks ago

    Concord, Canada Porsche Centre Vaughan - Pfaff Automotive Partners Full time

    Are you passionate about automotive excellence and possess exceptional organizational skills? We are seeking a dedicated and enthusiastic Junior Parts Advisor to join our dynamic team at Porsche Centre Vaughan. Reporting to the Parts Manager, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a...

  • Inside Sales Advisor

    2 days ago

    Concord, Ontario, Canada Insurance Supermarket Full time

    Hiring: Inside Sales Associate - Life Insurance_ We are looking forWhat you will do: Manage incoming advisors' inquiries (case consultations, illustration and technology support, product queries and training, etc.) Initiate and/or follow up on sales communications on a timely basis, identify new sales opportunities and answer questions about Specialty Life...

  • Program Advisor

    1 week ago

    Concord, Canada Yorkville University Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...

  • Program Advisor

    1 week ago

    Concord, Canada Yorkville University Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...