Head of Service Delivery Canada

2 weeks ago

Oakville, Canada Grundfos Holding AS Full time

Application Deadline: February 29, 2024- Workplace: Hybrid Position- Location: Oakville, ON, CA, L6H 6C9- Contract Type: Full-Time- Employment Type: Regular**_Are you experienced in overseeing operations and developing strategy for the aftermarket/service business? Would you like to work at one of the world’s leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?_**

**_If yes, then we have an interesting role for you_**

**What is the job about?**

We at Grundfos Canada are looking for a Head of Service to join our Regional Service Delivery team.

In this role, you will be responsible for the overall strategy, growth, direction, and management of the Service business in Canada. This includes the development of a Service strategy by prioritizing and identifying growth opportunities, process, and commercial standardization across the business to seek opportunities for shared best practice, leverage points for resources and optimization of revenue and profit potential.

You will report to the Regional Service Delivery Director for the Americas, and work on a hybrid schedule out of our Oakville, ON office.

**Your main responsibilities**:

- Develop and implement a strategic plan to achieve sales and profitable growth for the Service business.
- Work with the pump sales organization in addition to the other Grundfos Service organizations to maximize revenue & profit potential.
- Develop an organization and process that supports strategic growth in Service offerings.
- Work with members of both the Sales and Service management teams to evaluate, recommend, and implement opportunities.
- Develop and implement a comprehensive Grundfos Authorized Service Partner program.
- Spearhead service innovation efforts relating to the IIoT (Industrial internet of things) and remote monitoring.
- Participate in large claim resolution to secure win/win solutions that protect company interests.
- In collaboration with Regional Service, establish performance metrics and targets.
- Act as a member of the Regional Service leadership team and perform projects that are assigned as part of regional priorities.
- Follow all relevant company policies and procedures and ensure compliance with delegation of authority instruments.

**Your background**:

- Functional experience as an After Market/Service Manager in a larger organization for at least 5 years.
- Minimum of 5 years’ experience working in a service organization.
- Strong mechanical and electrical acumen.
- Knowledge of pumps is an asset.
- Has experience in auditing for ISO standards (ISO18001/14001/9001)
- Experience working in a global environment is particularly desirable.
- Demonstrated business understanding and experience growing a business/segment.
- Can create engagement and motivation across the regions and stakeholders and have an ability to connect and work in networks within a large international matrix organization.
- Has both relationship and change management skills.
- Good verbal and written communication and the ability to communicate effective at all levels of an organization with proven leadership and change management skills and the ability to deliver professional presentations to large groups.
- Drive for results, customer focus, strategic agility, ability to deal with ambiguity and the ability to build and maintain motivated teams.
- Ability to effectively plan, oversee and measure work.
- Strong computer Skills, including Microsoft Excel, Word and Power Point.

Management Requirements:

- Experience collaborating with various sales leaders to align growth strategies.
- Knowledge of elements in a P&L to improve revenue and cost to serve improvements.
- Experience directing, training, and establishing a customer centric culture.
- Participation in setting and overseeing forecasts/budgets in collaboration with finance.
- Ability to promote and implement cross training of the Field Service teams to allow us to support customers with products from other Grundfos facilities, as well as non-Grundfos products.
- Experience conducting timely and meaningful performance reviews; actively develop, train and encourage employees to grow professionally.

**What’s in it for you?**
You’ll be an invaluable part of our global leadership team, a diverse network of pioneers guiding others in seeing possibilities, not problems. You’ll be instrumental in spreading our optimistic, can-do attitude to advance global innovation and a clear sense of purpose, embodying our six core values, guiding our colleagues in living them day by day, and making a difference in global projects. We support you in navigating your own career and development path, offering you tools to hone your leadership craft, both within your field and to broaden your interest or expertise in areas such as diversity & inclusion, coaching and culture.

In addition, your day-to-day benefits include:

- Diverse, i

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