Country Service Head

3 weeks ago

Oakville, Canada Siemens Mobility Full time

**Job ID**:

- 371150**Company**:

- Siemens Healthcare Limited**Organization**:

- Siemens Healthineers**Job Family**:

- Customer Services**Experience Level**:

- Experienced Professional**Full Time / Part Time**:

- Full-time**Remote vs Office**:

- Hybrid (Remote/Office)**Contract Type**:

- Permanent**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.**
***
**For everyone. Everywhere.**

**At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Country Service Head, Siemens Healthcare Diagnostics (DX) to maintain and manage the invitro diagnostics service operations to meet customer requests in accordance with contractual obligations and customer satisfaction.**

**Our global team***: We are a team of more than 69,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**

**Our culture***: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.**
***This is a role well suited to an ambitious professional, looking for the next step in their career. As a**
**Country Service Head**
**for Diagnostics, you will be responsible for**:
- The Core Lab Solutions (CLS) and the Specialty Lab Solutions (SLS) business areas in Canada and leads all departments within the Canadian Customer Service (CS) business including Field Service, Applications, Business Management, Parts, and Customer Care Centre. You will accompany and support customers during external reference site visits
- Supporting and promoting the Siemens Healthineers Purpose, Values and Behaviours - what they are and how they support our Healthineers New Ambition and the CS strategy of taking care of our people, customers, and shareholders.
- Maintaining highest customer satisfaction including profitability in particular within the framework of Siemens Healthineers in the CS business; planning and drafting the annual Healthcare target agreement and the quarterly business reviews.
- Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs in accordance the defined Healthcare target agreements.
- Responsible for managing the leaders in the departments, providing support, guidance, leadership, and direction.
- Managing the Field Service business by directing, coordinating, and leading the organization and its activities to meet/exceed customer service expectations and financial metrics.
- Ensuring efficient execution of all CS Business Management Processes to drive CS Revenue and market growth:

- Market analysis and competitive transparency
- Customer base analysis and business potential identification
- Service portfolio, offerings, and pricing
- Contract management
- People Responsibilities:
- Inspiring, motivating, and developing teams providing appropriate direction, support, and involvement.
- Developing a high-performance culture that demonstrates teamwork and success.
- Promote and display leadership skills that promote a culture of engagement throughout the team.
- Championing change and support the implementation of change management initiatives.
- Actively collaborating with other functions across the globe and build partnerships within Services, Sales and Modality leaders.
- Directing the most complex conflict resolution for internal and external conflicts.
- Continually inform staff about the economic development of the business and customer feedback.
- Identifying strategies to improve employee engagement and safety.
- Customer Responsibilities:
- Ensuring high quality customer service, contract obligations are met, internal requirements are met (information tracking, reporting) and financial targets achieved.
- Executing initiatives to ensure appropriate communication with customers.
- Interface across the Healthineers organization to prevent customer issues and address customer concerns.
- Supporting addressing customer expectations, drive team to reduce resolution time.
- Owning the customer experience by supporting team to enhance service delivery.
- Developing strategies to improve customer service.
- Shareholder

  • Country Service Head

    4 weeks ago

    Oakville, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.** **For everyone. Everywhere.** **At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your...

  • Country Human Resources Head

    2 days ago

    Oakville, Canada Siemens Healthineers Full time

    **Siemens Healthineers is building tomorrow’s talent. **Shape the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus...

  • Country Manager Canada

    1 month ago

    Oakville, Canada Finsana Full time

    FINSANA is a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally. Headquartered in Montreal, Canada with offices in the United States and Latin America, we...

  • Country Manager Canada

    4 weeks ago

    Oakville, Canada Finsana Full time

    Salary: FINSANA is a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally. Headquartered in Montreal, Canada with offices in the United States and Latin America,...

  • Country Manager Canada

    4 weeks ago

    Oakville, Canada Finsana Full time

    FINSANA is a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally. Headquartered in Montreal, Canada with offices in the United States and Latin America, we...

  • Na Head of Account Management

    1 month ago

    Oakville, Canada Ford Motor Company Full time

    Reporting to the Global Head of Customer Enablement, the Head of Account Management and Customer Growth is accountable a customer success and support practice that will maximize the value of the Ford Pro Solutions in North America for our customers and partners, focusing on driving product adoption, leading a positive customer experience, and driving growth...

  • Head of Sales

    24 hours ago

    Oakville, Canada Blue-Pencil Business Services Inc. Full time

    Title **Head of Sales**: Driving Growth & Excellence Position Overview Blue-Pencil is seeking a dynamic Head of Sales to lead our sales team towards unprecedented growth and success. With a mission to achieve 30% year-over-year business growth, this role demands a leader with a strong track record in sales management, coaching, and performance optimization....

  • Food Service Supervisor

    21 hours ago

    Oakville, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • The Oakville Soccer Club – OPDL Head Coach

    1 month ago

    Oakville, Canada Ontario Soccer Full time

    Job PostingPosition: OPDL Assistant Coach (Part-time)Department: TechnicalReports to: High Performance Manger & Senior Technical DirectorSalary Range: $5,000- $6,000 (dependent on qualifications and experience) Employment Dates: September 2023- October 2024The Oakville Soccer Club, founded in 1972, is one of the largest amateur soccer clubs in Canada with...

  • The Oakville Soccer Club – OPDL Head Coach

    1 month ago

    Oakville, Canada Ontario Soccer Full time

    Job PostingPosition: OPDL Assistant Coach (Part-time)Department: TechnicalReports to: High Performance Manger & Senior Technical DirectorSalary Range: $5,000- $6,000 (dependent on qualifications and experience) Employment Dates: September 2023- October 2024The Oakville Soccer Club, founded in 1972, is one of the largest amateur soccer clubs in Canada with...

  • The Oakville Soccer Club – OPDL Head Coach

    1 month ago

    Oakville, Canada Ontario Soccer Full time

    Job PostingPosition: OPDL Assistant Coach (Part-time)Department: TechnicalReports to: High Performance Manger & Senior Technical DirectorSalary Range: $5,000- $6,000 (dependent on qualifications and experience) Employment Dates: September 2023- October 2024The Oakville Soccer Club, founded in 1972, is one of the largest amateur soccer clubs in Canada with...

  • Administrative Coordinator

    22 hours ago

    Oakville, Canada St. Mildred's-Lightbourn School Full time

    **Administrative Coordinator** **Full-Time Permanent Position** Reports to: Senior Administrative Coordinator Education: College Diploma/University Degree; Diploma in Office Administration or equivalent field is preferred **Experience**: 5+ years progressive administrative experience Experience with Blackbaud’s “OnProducts” (an asset) Experience...

  • The Oakville Soccer Club

    1 month ago

    Oakville, ON, Canada Ontario Soccer Full time

    Job Posting Position: OPDL Assistant Coach (Part-time)Department: TechnicalReports to: High Performance Manger & Senior Technical DirectorSalary Range: $5,000- $6,000 (dependent on qualifications and experience) Employment Dates: September 2023- October 2024 The Oakville Soccer Club, founded in 1972, is one of the largest amateur soccer clubs in Canada...

  • Customer Service Representative

    2 weeks ago

    Oakville, Canada autologiQ Inc. Full time

    **Job description** We are looking for a high-energy, positive and friendly person who thrives in a fast-paced environment to join our team. You will manage the inbound calls, assist with booking appointments and performing follow-up calls. This person works with a sense of urgency and excitement and aims to go above and beyond for our clients and other...

  • Field Service Engineer/Representative

    6 days ago

    Oakville, Canada Siemens Energy Full time

    Field Service Engineer/Representative About the Role Location Canada Ontario Oakville Country/Region: Canada State/Province/County: Alberta Country/Region: Canada State/Province/County: New Brunswick Country/Region: Canada State/Province/County: Nova Scotia Company Siemens Energy Canada Limited Organization Gas Services Business...

  • Parts and Service Specialist

    3 days ago

    Oakville, Canada Peak Powersports Full time

    **Peak Powersports**:Indian and KTM of Oakville** We are a certified Indian motorcycle, KTM motorcycle, Slingshot Polaris ORV/Snowmobile dealership that offers parts and service in Oakville. We cater to the motorcycle, Slingshot, ATV, UTV, side by side and snowmobile market. **Job Title**: Parts and Service Specialist **Employment Type** Full Time...

  • Project Controls Intern

    1 month ago

    Oakville, Canada Siemens Energy Full time

    **A Snapshot of Your Day** Are you an eager, dynamic individual with a curiosity about projects? As Project Controls Intern, you are helping our Project Managers and Commercial Project Managers in planning, driving, and closing projects, ensuring they are completed on time and meeting quality standards. You collaborate with cross-functional team as...

  • Head Barista

    1 month ago

    Oakville, Canada FLYSPIN Cafe Full time

    Responsibilities: - Greet customers and take their orders - Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies - Operate espresso machines and other equipment to make specialty coffee drinks - Ensure the cleanliness and organization of the coffee bar area - Handle cash transactions and operate the cash register -...

  • Assistant, High Performance Sport

    1 month ago

    Oakville, Canada Golf Canada Full time

    OPPORTUNITY: Title: Assistant, High Performance Sport Reports to: Coordinator, High Performance Sport Location: Golf Canada Head Office Status: Contract - Flexible Hybrid Contract Term: May 2024 - October 31, 2024 OVERVIEW: About Us About Role Golf Canada is looking for a motivated, mission driven individual with excellent time management and...

  • Head Cleaner

    1 month ago

    Oakville, Canada Oakville Motor Hotel Full time

    Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years **Tasks**: - Hire and train or arrange for training of cleaning staff - Supervise and co-ordinate activities of workers - Inspect sites or facilities to ensure safety and cleanliness standards - Prepare budget and cost estimates - Recommend or arrange for additional...