Event Coordinator

4 weeks ago

Toronto, Canada City Experiences Full time

**City Experiences is seeking an Event Coordinator for our City Cruises operation in Toronto.**
- *Please note this is contract position*_

**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

**About the Opportunity**:
The **Event Coordinator** will successfully act as the customer’s primary contact after the Sales Manager has closed the sale ensuring continuous customer satisfaction. The coordinator will troubleshoot and assist with optimizing each public sailing through floor plan management and effective communication with the delivery teams.

**Crew Benefits**:

- Complimentary Uniforms
- Competitive Wage
- Crew Recognition Program
- Crew Events
- Staff Meals
- Global and Local Cruise Discounts
- Paid Training
- Crew Referral Program - up to $200.00 per referral

**Essential Duties & Responsibilities**:
Event Coordination & Customer Service:

- Coordinates the cruise event with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized
- Acts as the liaison between the Company and special-order vendors
- Develops comprehensive knowledge of product offerings, product extras, pricing, and scripting for all standard products
- Obtains all information related to a cruise from the sales team and individual call center
- Coordinates all components of a cruise including tickets, bar packages, photo packages, and other special event orders
- Place special event orders with appropriate, approved outside vendors
- Performs pre-cruise calls to confirm final group counts and to finalize any last-minute event details including menu, bar packages, entertainment, and other special requests
- Upsells to customer who already have cruises booked
- Ensures complete and accurate product details are communicated to the F&B and Operations Departments to ensure proper execution of the product promised
- Ensures communication is done in a timely, efficient manner
- Solicits input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary
- Meets and boards large groups when they arrive for their cruises as needed. On occasion, may be required ride the cruise with the larger groups, especially full deck and full ship charters, to help ensure outstanding product delivery
- Provides prompt responses to customer inquiries

***Administrative:

- Document’s customer interaction in EBMS, the Company’s sales data base
- Attends and participates in the calendar management meeting
- Attends other pertinent meetings as requested
- Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
- Will assist Director with some part-time Sales Projects in addition to daily responsibilities

Other:

- Additional job duties as assigned

**Requirements & Qualifications**:

- Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
- Minimum of 1-year of previous customer service experience
- Minimum of 1-year related industry experience
- Effective oral and written communication
- Maintain high level of organization
- Be detail oriented
- Must have the ability to handle multiple tasks/projects at one time and meet deadlines
- Customer-centric approach
- Establish and maintain effective working relationships as required by job responsibility
- Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

**About Us**:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

**The RESPECT Service System** embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

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