Insurance Sales Broker

5 months ago

Quebec City, Canada Trupanion Full time

**Job Description**:
Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

**Position Summary**:
Trupanion is looking for a self-motivated, charismatic Insurance Sales Agent** **or** **Broker to join our pet-loving company If you enjoy the passion, energy, and sense that everyone is in it together, this may be the opportunity for you.

At Trupanion, we believe in a flexible workplace This position requires you to be licensed and work fully remotely from Quebec. You must be able to have a reliable/stable connection to the internet through hard-wire Ethernet.

**Key Responsibilities Include**:

- Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
- Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
- Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
- Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
- Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
- Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
- Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
- Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
- Collaborating with the sales team and management to meet and exceed sales targets and objectives.

**Required Experience**:

- Active license for the sale of property and casualty insurance in Quebec.
- Minimum of 2 years experience in a sales and/or customer service role.
- Excellent communication skills with a customer-centric approach.
- Ability to actively listen, understand customer needs, and provide appropriate solutions.
- Familiarity with the insurance industry, particularly pet insurance, is a plus.
- Strong ability to handle objections and turn them into opportunities.
- Goal-oriented mindset with a proven track record of achieving and surpassing sales targets.
- Positive attitude, adaptability, and a willingness to learn and grow within the role.

**Knowledge, Skills & Abilities Required for Success**:

- ** Customer-Centric**: passionate about providing a positive customer experience
- ** Critical thinking/ think creatively**: the ability to assess, analyze, and tackle problems while handling complex situations.
- ** Patience/active listener**: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
- ** Emotional intelligence**: ability to control outward emotions while handling interpersonal relationships with empathy.
- ** Emotional resilience**: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction**.**

**Benefits and Perks**:

- Employer-paid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off
- Five weeks, paid, sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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