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Bilingual Engagement Manager
1 week ago
**Role and Responsibilities**
- Addressing all client requests and concerns
- Building relationships and collaborating with clients
- Managing the engagement strategy
- Tracking and managing all engagement metrics
- Managing and monitoring the engagement budget
- Providing regular Strategize, Design & Deliver a sustainable employee engagement plan with the goal to enhance fun quotient at work
- Have brainstorming sessions with Business Line Heads and HR
- Develop a list of employee engagement activities
- Roll out a quarterly calendar with all engagement plans
- Planning and executing offsite, town hall, celebrations and fun engaging activities:
- Be an active influencer
- promote or drive new challenges or initiatives to engage people
- create awareness among employees to accept the new change in work environment
- collaborate with other partners to drive new initiatives reporting on the engagement performance
**“MUST HAVE” skills and experience for this requirement**.
- 10+ years relevant experience.
- Strategic/Critical Thinking—Systematically solves problems and hypothesizes possible client pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex client challenges
- Communication—Tailors communication to the client’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills
- Interpersonal Influence—Uses rational and emotional drivers that would appeal to clients to comfortably drive conversations to elements of value for both parties
- Networking—Identifies the right client stakeholders and builds connections quickly to drive consensus for design wins; works cooperatively with a wide range of internal stakeholders for success
- Ownership—Goes out of his or her way to complete a task and has relentless drive to achieve results; is independent and self-directed, and takes initiative
- Workflow Management—Sets clear, realistic, and time-bound objectives that align to business growth.
- Strong communication and analytical skills
**“NICE TO HAVE”**
- Develop, update and implement standard operating procedures for data analysis to maintain quality
- Plan work allocation and take ownership of data analytic strategy.
- Good knowledge of Microsoft Office Suite
**Job Types**: Full-time, Permanent, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Montréal, QC
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