General Manager for New Luxury Hotel and Suites

1 month ago

Victoria, Canada Janevca Restaurant Full time

**Position**: General Manager, Rosemead House Hotel and Suites
**Location**: Rosemead House Hotel, Saxe Point, BC
**Salary**: $110,000 - $160,000 Annually
**JOB SUMMARY**:
**KEY RESPONSIBILITIES**:
**Pre-Opening Planning**:

- Work closely with ownership and the hospitality team to execute a successful launch strategy, including staffing, vendor selection and operational setup.

**Team Recruitment & Leadership**:

- Hire, train, and develop a high-performing team across all departments.
- Build a culture of excellence that aligns with Rosemead House’s vision as a luxury brand.
- Be detail-oriented and people-focused, with substantial experience managing teams from varied backgrounds.
- Demonstrate a deep understanding of the hotel’s organizational structure, including the recruitment and training needs necessary to build and lead a high-performing team.
- Lead by example, developing, mentoring, and inspiring hotel staff to meet cultural, operational, and revenue objectives.

**Operational Management**:

- Oversee day-to-day hotel operations, ensuring all areas function smoothly and that standards of luxury service are consistently met.
- Develop and refine procedures tailored to a start-up environment.
- Possess comprehensive knowledge of financial, human resources, legal, administrative, operational, and sales & marketing functions as they relate to hospitality management.
- Effectively manage hospitality partnerships and operational activities to drive results and achieve the hotel's strategic goals.
- Build and maintain business relationships within the hospitality industry by actively participating in civic and trade associations, conferences, and events that promote professional growth and industry knowledge.
- Foster regular and proactive communication with a diverse range of stakeholders, maintaining strong engagement with both internal teams and external partners.

**Guest Experience**:

- Create an exceptional guest experience by delivering personalized, high-quality service from the outset. Establish the hotel’s reputation as a premier destination in the luxury market both nationally and internationally.

**Financial Oversight**:

- Manage pre-opening and ongoing budgets, ensuring operational efficiency and profitability. Monitor financial performance and make strategic adjustments as needed.

**Sales & Marketing Collaboration**:

- Work closely with sales and marketing team to drive brand awareness and achieve target occupancy levels.
- Develop strategies to attract high-end clientele.
- Identify, engage, and establish partnerships with targeted companies and key stakeholders to promote the Rosemead House brand.
- Promote and uphold the Janevca/Rosemead brand, protecting and enhancing its reputation and overall value both internally and within the market.

**Compliance & Safety**:

- Ensure all legal, health, safety, and industry regulations are met, both pre-opening and on an ongoing basis.

**Property Management**:

- Ensure the hotel’s facilities and infrastructure are maintained at the highest level from day one.

**Qualifications**:

- Minimum 7 years of experience in hotel management, ideally with luxury or boutique hotels. Experience in opening or working with a start-up hotel is a strong asset.
- Exhibit personal attributes such as being results-driven, an analytical thinker, detail-oriented, and energetic.
- Proven success in building and managing operational teams and a clear understanding of pre-opening processes.
- Strong financial and business acumen, including experience in budgeting, forecasting, and financial planning.
- Exceptional interpersonal, communication, and leadership skills to motivate teams and build strong guest relationships.
- Ability to develop and implement strategic plans for launching and operating a new hotel.
- Experience collaborating with sales and marketing teams to drive brand and revenue growth.
- Bachelor’s degree in Hospitality Management preferred.

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