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Customer Coordinator Manager

4 months ago

Ottawa, Canada Lifemark Health Group Full time

**Customer Coordinator Manager -**
**Pro Physio & Sport Medicine Centres March Road**

**Permanent Full-Time**

**Location: 4-836 March Road**

**Ottawa, Ontario**

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at **Pro Physio & Sport Medicine Centres March Road**,** a **Lifemark Health Group** **company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a **Customer Coordinator Manager** **who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values**:“ We have fun”, We strive for simplicity”, We trust each other to do the right thing”, We go the extra kilometre” and “We belong here”.**

**Why Lifemark?**
- Working with our understanding Clinic Director and having a positive and comforting work environment
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Competitive compensation with an excellent benefits package for our permanent employees
- Collaborative, multidisciplinary work environment
- Pathways for management and corporate leadership
- Nationally recognized brand with a strong digital presence
- Diverse, stable, caseload with the flexibility to integrate pre-existing clients

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- 1-3 years of experience in a clinical or similar environment
- Current enrolment or graduation from a college diploma program in a related field an asset
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- A “self-starter” with an ability to work independently and collaboratively in a team environment
- Ability to hit the ground running in a busy and fast-paced working environment
- Strong computer and data entry skills preferably in MS Office -Word & ExcelNew Graduates are welcome to apply

**Primary Responsibilities**:

- Creating an environment that is welcoming and warm to the patients
- Dealing effectively with customer and patient inquiries as well as complaints
- Management of reception area
- Maintaining Accounts Receivable
- Accurately entering incoming payment and monthly deposit reconciliation
- Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
- Timely submission of forms to insurance companies and stakeholders
- Expense and petty cash processing and control
- Obtain and promote GMB reviews and coach staff on the same
- Accounting controls and reporting
- Manage payroll, including accuracy, communications and meeting deadlines
- Clinic office management & administration
- Adherence to all company protocols