Laa-24-07 - Business Manager
1 week ago
As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
You have excellent communication skills, especially in tough situations and dealing with people who may disagree or have many questions. You are an energetic and passionate person with strong business acumen and have the proven ability to support teams through change. You can support, motivate and influence others. You are a strategic thinker, able to provide sound feedback and thrive in a fast-paced work environment. You have strong communication, interpersonal and conflict management skills as well as enjoy learning new things and can adapt to change quickly. You care deeply about the success of your team, LAA clients and the organization.
Reporting to the Director, of Operations - Quality, some of the key responsibilities include:
- Understand the connection of business and financial drivers between the Legal Services group and the larger organization. Lead or support new initiatives and related change management activities and communications.
- Assess, refine and continue to implement contribution and quality management framework for employees within the legal services group.
- Participate in and support the development of strategic direction, business, and departmental plans.
- Work with other business units to identify emerging trends or issues. Provide recommendations on possible corrective or proactive actions relating to initiatives and activities of the business unit and follow up as appropriate to ensure alignment with budgetary and strategic goals.
- Provide training and support to staff during onboarding, role changes, implementation and/or monitoring of internal policies and procedures.
- Work collaboratively with other business units.
- Support Legal Services Managers in monitoring workloads and staffing coverage.
- Development of operational best practices to unify and coordinate processes across teams and offices.
- Ability to plan, organize, coordinate, multitask and prioritize under pressure with mínimal supervision.
**Qualifications**:
**Education and Experience**:
- Minimum diploma in Business, Finance, Accounting, Operations and/or related field.
- Minimum of five (5) years of relevant experience in leadership and/or business experience with a focus on large and/or transformational change, and operations performance management.
- Minimum of 2 years of relevant experience in business analytics and financial analysis.
- Background and experience in project management considered an asset.
**Knowledge and Skills**:
- Change Management best practices and strategies.
- Familiarity with the type of work, roles and responsibilities within Legal Services functions is considered an asset.
- Knowledge of basic project management and organizational finance.
- A high level of comfort working with technology and a keen enthusiasm for learning new systems including, computer literacy in MS Office, web-based legal research tools, and other web-based resources.
- Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
- Strong negotiation and conflict management skills with the ability to resolve complex and sensitive issues, establish win-win outcomes and gain commitment from internal and external stakeholders
- Demonstrated ability to provide operational support in a high-pressure, work environment.
- Exceptional interpersonal, facilitation, and communication skills with the ability to express ideas, recommendations, and decisions clearly and concisely, both orally and in writing, in a manner appropriate to the audience.
- Excellent analytical, logic, problem-solving, and organizational skills, as well as sound business judgment.
- Demonstrated commitment to continuous improvement.
- Strong change management skills and the ability to influence the decision-making process with sound judgement and risk mitigation.
- Excellent ability to adapt and respond well to change and conflicting immediate priorities.
Perks of working with us
- Competitive wage
- RRSP employer contribution
- Health and dental benefits
- Health and wellness accounts
- Employee assistance program
- Employee assistance program
How to Apply
-
Laa-24-27 - Business Quality Advisor
3 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time permanent, Business Quality Advisor position in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of...
-
Laa-24-32 - Communications Coordinator
2 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full time permanent, Communications Coordinator in Edmonton or Calgary. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid Alberta provides...
-
Laa-24-30 - Operations Business Partner
4 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full time, Sr. Operation Business Partner - Organizational Change Management in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit...
-
Laa-24-27 - Business Quality Advisor
4 days ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time permanent, Business Quality Advisor position in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of...
-
Laa-24-27 - Business Quality Advisor
3 days ago
Edmonton, Alberta, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time permanent, Business Quality Advisor position in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of...
-
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full time, Human resources Business Partner (HRBP) in our downtown Edmonton office. This position will appeal to an individual with a broad range of experience in core HR disciplines such as employee relations, labour relations, recruitment & selection, work force planning and organizational effectiveness, performance...
-
LAA-24-27 - Business Quality Advisor
3 days ago
Edmonton, Alberta, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time permanent, Business Quality Advisor position in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of...
-
Laa-23-63 - Policy Advisor
2 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeShort Description Legal Aid Alberta is seeking to fill a full time, Policy Analyst in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who You Are Working at Legal Aid Alberta means you care about people and empathize with...
-
Laa-24-21 - Articling Student (Edmonton)
2 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeAbout Legal Aid Alberta Legal Aid Alberta is seeking to fill two full-time Articling Student positions in our downtown Edmonton office for the 2025-2026 Articling Term. As an articling student at Legal Aid Alberta, you will join our legal team that helps vulnerable Albertans across the province at some of the most difficult times in their lives. You will...
-
Edmonton, Canada Legal Aid Alberta Full timeLAA-24-24 - Compliance and Quality of Service Lawyer Monday, April 29, 2024 Legal Aid Alberta is seeking to fill a full time, Compliance and Quality of Service Lawyer postion in our Calgary or Edmonton office.This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality...
-
Edmonton, Canada Legal Aid Alberta Full timeLAA-24-24 - Compliance and Quality of Service Lawyer Monday, April 29, 2024 Legal Aid Alberta is seeking to fill a full time, Compliance and Quality of Service Lawyer postion in our Calgary or Edmonton office.This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality...
-
Edmonton, Canada Legal Aid Alberta Full timeLAA-24-24 - Compliance and Quality of Service Lawyer Monday, April 29, 2024 Legal Aid Alberta is seeking to fill a full time, Compliance and Quality of Service Lawyer postion in our Calgary or Edmonton office.This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality...
-
Laa-24-31 - Manager, Justice Services Operations
3 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a Permanent Full Time, Manager, Justice Services Operations in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid...
-
LAA-24-34 - Duty Counsel Lawyer (Edmonton)
3 days ago
Edmonton, Canada Legal Aid Alberta Full timeLAA-24-34 - Duty Counsel Lawyer (Edmonton) Legal Aid Alberta is seeking to fill a full time Duty Counsel in our Edmonton location.This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will help drive the future of our organization and you play an...
-
Edmonton, AB, Canada Legal Aid Alberta Full timeLAA-24-24 - Compliance and Quality of Service Lawyer Monday, April 29, 2024 Legal Aid Alberta is seeking to fill a full time, Compliance and Quality of Service Lawyer postion in our Calgary or Edmonton office.This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality...
-
Laa-24-10 - Manager, Client Intake Services
4 days ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time, Manager, Client Intake Services position in our downtown Edmonton office. This position will appeal to an individual that likes to lead a winning team, take initiative, is client focused and exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization,...
-
Laa-24-18 - Bail Hearing Lawyer
4 weeks ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill one full-time position for a Bail Lawyer in our Calgary or Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong at delivering high-quality results. The role requires the ability to investigate facts, identify issues, ascertain...
-
Laa-24-23 - Appellate Counsel
5 days ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time, Appellate Counsel (Criminal) in our downtown Edmonton office. This position will appeal to an individual who likes to take initiative, is client-focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid Alberta provides...
-
Laa-24-34 - Duty Counsel Lawyer (Edmonton)
6 days ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full time Duty Counsel in our Edmonton location. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will help drive the future of our organization and you play an important role in developing a talented and...
-
Laa-23-45 - Certificate & Tariff Officer
1 week ago
Edmonton, Canada Legal Aid Alberta Full timeLegal Aid Alberta is seeking to fill a full-time permanent Certificate & Tariff Officer position our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. The position requires high degree of interpersonal and coordination skills....
