Learning and Development Specialist

2 months ago


Winnipeg, Canada Extendicare Full time

**Job Description**:

- Business Office vacancy that requires short term, interim support.
- Training for new Business Office staff.
- Identified area of risk/improvement from the business, head office departments etc. that requires an on-site visit for ongoing support and cross-training

RESPONSIBILITIES:
Business Office Training
- Training topics would include Accounts Payable, Accounts Receivables, Collections, Payroll, Benefits Administration, HR activities, Resident Trust Accounting, Scheduling, Time Tracking and Open Shift Management; establishes and monitors work flow and makes changes as necessary to improve quality of service.
- Participate in identifying areas of risk/improvement for the purposes of ensuring training and/or additional support is provided.
- Identify areas that require process improvements and provide guidance/recommendations/best practice solutions.
- Provide ongoing feedback to senior leaders on training progress, areas of risk/improvement, report on key performance indicators etc.
- Partner with all head office departments to resolve inquiries.
- Provide superior customer service to all internal and external customers.

Business Office Support

When acting in a support capacity during vacancies, responsibilities will include:

- Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.
- Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.
- Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
- Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.
- Oversee the Benefits Administration, HR activities, Time & Attendance and Open Shift Management; establishes and monitors workflow and makes changes as necessary to improve quality of service.
- Provide ongoing feedback to senior leaders on support progress, areas of risk/improvement, report on key performance indicators etc.
- Partner with all head office departments to resolve inquiries.
- Provide superior customer service to all internal and external customers.

Time Type:
Full time
- When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.



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