Guest Services Manager

3 days ago

Ladysmith, Canada Coast Salish Group Full time

**JOB DESCRIPTION**: The Guest Services Supervisor supports the Marina Manager in day-to-day operations of the Marina to deliver outstanding guest experiences in a safe and secure, best-in-class environment. This position will provide support in the areas of contracted and guest moorage, retail inventory and merchandising, as well as the safety and maintenance of the facility and grounds. This position is also responsible for the day-to-day supervision of the Marina Attendants. This position’s responsibilities include (but are not limited to) the following:
**ACCOUNTABILITIES**
- Provide exceptional customer service and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers, and vendors to ensure that their needs are dealt with in a friendly, professional manner.
- Assure moorage customers and guests are greeted as they arrive and make them feel welcome, processing of annual or nightly moorage, fuel, vessel docking and departure, or other services as required.
- Maximize moorage revenues by managing transient moorage and keeping waiting lists up to date. - Assist the Marina Manager in tasking crew with work assignments, to ensure service standards are met and all work is completed in a safe and cost-efficient manner at all times.
- Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to Oyster Bay Marina standards, ensuring an exceptional guest environment and a safe environment for crew.
- Ensure that the marina’s facilities and fixed assets are carefully maintained, utilizing environmentally sound practices, and secured safely when required.
- Operate and maintain all equipment to safety standards, treating company property with care and respect.
- Comply with all policies, procedures, and regulations.
- Balance and reconcile cash sheets, ensure inventory and supplies are maintained and replenished effectively.

Some Weekend work may be required in Summer season

JOB REQUIREMENTS:
Education and Technical Skills:

- Post-secondary education or equivalent related experience in business, recreational or hospitality management, or project management is required.
- Pleasure Craft Operator’s Certificate (PCOC) required.
- Working knowledge of Microsoft Office Suite of Products.
- Occupational First Aid and CPR Level 1 or equivalent.
- Knowledge of boats and boating is desired.
- Awareness of environmental issues as they pertain to boating and marina operations.
- Basic cash handling and accounting skills an asset.

**Experience**:

- Experience providing exceptional customer service is required.
- Experience working in a marina an asset.
- Recent experience supervising a team of diverse crew members an asset.

Physical Requirements:

- Ability to work outside in a variety of weather conditions.
- Standing and walking for extended periods of time.
- Ability to lift up to 50 pounds, carry and bend.

**Salary**: $22.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Weekends as needed

Work Location: In person

  • Guest Services Associate

    4 weeks ago

    Ladysmith, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...

  • Guest Services Associate

    1 week ago

    Ladysmith, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...

  • Guest Services Associate

    3 weeks ago

    Ladysmith, Canada SuperiorMasterBuilt Hotels Ltd Full time

    MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people...

  • Guest Services Associate

    2 weeks ago

    Ladysmith, Canada SuperiorMasterBuilt Hotels Ltd Full time

    MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people...

  • Guest Services Associate

    4 weeks ago

    Ladysmith, British Columbia, Canada MasterBUILT Hotels Ltd. Full time

    Salary: $20.00/hourMasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies...

  • Guest Services Associate

    2 months ago

    Ladysmith, British Columbia, Canada MasterBUILT Hotels Ltd. Full time

    Salary: $20.00/hourMasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies...

  • Guest Services Associate

    2 weeks ago

    Ladysmith, British Columbia, Canada SuperiorMasterBuilt Hotels Ltd Full time

    MasterBUILT Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum Standard winner of Canada's Best Managed Companies, MasterBUILT believes in investing in the development of talented...

  • Guest Services Associate

    4 weeks ago

    Ladysmith, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...

  • Guest Services Associate

    7 days ago

    Ladysmith, Canada SuperiorMasterBuilt Hotels Ltd Full time

    MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum Standard winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented...

  • Guest Services Supervisor, Ladysmith Marina

    3 weeks ago

    Ladysmith, Canada Oak Bay Marine Group Full time

    Oak Bay Marine Group is seeking an enthusiastic Guest Services Supervisor at our Ladysmith Marina operation. In this role you will ensure outstanding guest experiences in a safe and secure, best-in-class environment. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a dynamic team...

  • Guest Services Supervisor

    4 weeks ago

    Ladysmith, Canada Ladysmith Marina Full time

    Oak Bay Marine Group is looking for an enthusiastic Guest Services Supervisor to join our crew! Join the Ladysmith Marina team and help us connect people to the wonder of the ocean by providing an unforgettable experience in a spectacular oceanfront setting! Located in the town of Ladysmith on beautiful Vancouver Island, offering amazing vistas, some of...

  • Department Manager

    2 weeks ago

    Ladysmith, Canada A&W | A&W Ladysmith Full time

    **BASIC FUNCTION**: The Department Manager I is responsible for generating performance which exceeds guest’s expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience. **NATURE AND SCOPE OF POSITION**: *** This position reports to the General Manager. Key internal...

  • Restaurant Manager

    1 month ago

    Ladysmith, Canada A&W | A&W Ladysmith Full time

    **BASIC FUNCTION**: The Restaurant Manager I is responsible for generating performance which exceeds guest’s expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience. **NATURE AND SCOPE OF POSITION**: *** This position reports to the Area Manager. Key internal relationships...

  • Restaurant Manager

    4 weeks ago

    Ladysmith, Canada A&W | A&W Ladysmith Full time

    **BASIC FUNCTION**: The Restaurant Manager I is responsible for generating performance which exceeds guest’s expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience. **NATURE AND SCOPE OF POSITION**: *** This position reports to the Area Manager. Key internal relationships...

  • Department Manager

    2 weeks ago

    Ladysmith, British Columbia, Canada A&W | A&W Ladysmith Full time

    BASIC FUNCTION:The Department Manager I is responsible for generating performance which exceeds guest's expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience.NATURE AND SCOPE OF POSITION:***This position reports to the General Manager.Key internal relationships include other...

  • Housekeeping Manager

    3 weeks ago

    Ladysmith, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...

  • Parts/service Advisor

    5 days ago

    Ladysmith, Canada Arbutus RV & Marine Sales Ltd. Full time

    _**THIS POSITION IS LOCATED AT OUR LADYSMITH LOCATION**_ **Who are we?** Arbutus RV is Vancouver Island’s premier one-stop-shop for everything RV. Meeting the needs of RVers since 1988, Arbutus is Vancouver Island’s largest sales, parts and service team at 7 locations throughout the island. **Who are you?** You are a friendly, outgoing person with...

  • Marina Manager

    1 week ago

    Ladysmith, Canada Raven Point Project Full time

    **Marina Manager** **Duties & Responsibilities** - Oversee all aspects of the marina’s operations, including but not limited to: slips, boathouses, guest services, maintenance, and security - Ensure that the marina is operated in a safe, clean, and orderly fashion at all times - Develop and implement short and long-term plans for the marina’s growth and...

  • Rooms Division Manager

    4 weeks ago

    Ladysmith, Canada MasterBUILT Hotels Full time

    MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people...

  • Breakfast Associate

    3 weeks ago

    Ladysmith, Canada SuperiorMasterBuilt Hotels Ltd Full time

    MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people...