Account Management

5 months ago

Markham, Canada F12.net Full time

**Who We Are**:
F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.

**General Description**:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.

**The Position**: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and offer enhanced customer value. They will work cohesively with the managers of the technical teams, Project Teams, and Coordinators Teams for seamless escalations and conflict resolution, as well as enabling the Renewals and Conversions Team for smooth and successfully renewal of our flagship clients.
The Technical Account Manager (TAM) will have an in-depth knowledge of their account base and build relationships with purpose. They will understand internal F12 team challenges within their base, work to resolve and align to improve the overall customer experience. Partnering with the Account Coordinators, they will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

**Responsibilities**:
Build Successful Relationships
- Builds business relationships with purpose, advancing organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base.
- Analyzes individual client challenges and proposes solutions to resolve them by creating, designing, and implementing client roadmaps.
- Clients view Account Managers as an extension of their organization. Consults and makes recommendations on key business decisions. For example, asked to join client annual business planning sessions
- Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience.
- Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes
- Educates Client on F12 processes that enhance service delivery such as understanding escalation paths

Business Planning
- With guidance from the General Manager, defines measures of success for account base in annual and quarterly business plans
- Leverages advice of General Manager to improve roadmap and drive conversion to F12 primary offering
- Partners with internal stakeholders on how to improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions
- Keep track of key account metrics
- Assess competitors by analyzing and summarizing information and trends, identifying sales opportunities

Technology Advisory
- Advises customers on technical scope, such as leveraging F12 services and products to better serve the clients tasks and goals
- Inform and train clients about F12 products and services
- Documents customer needs
- Researches current market trends, learn about new technology products and services to create better dialogue with the customer base
- Matches customer pain/requirements to potential technology solutions

**Requirements**:

- Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals
- Formal technical training, such as technical certification(s), or post-secondary education in a technical program, or equivalent
- Experience working in a technical program or equivalent experience working in a technical/troubleshooting capacity
- Capable of having technical conversations with vendors, colleagues and customers to scope technical solutions that a technician could deploy
- Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Managers as a trusted advisor, not simply a transactional resource.
- A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs
- A skilled communicator can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client

**What You Can Expect from Us**: We take pride in our forward-thinking, dynamic culture that champions div

  • Account Manager

    2 months ago

    Markham, Canada Maple Supply Chain Management Inc. Full time

    **Maple Supply Chain Management Inc.** is a leading professional in the realms of logistics, supply chain, and warehousing. We proudly serve an array of globally renowned brands and e-commerce platforms. While one of our core missions is to seamlessly connect businesses in Asia with the expansive North American market, our broader vision transcends this. We...

  • Accounts Receivable Clerk

    4 months ago

    Markham, Canada Connium Management Inc. Full time

    *Accounts Receivabl Clerk* We are seeking a highly mot ated Juni - Accounts Re - vable Clerk t - oin our tea at Connium Management Inc. Re - ting to the Senior ccountant - d working closel th the Acco - s Receivable team, the successful cand ate will - y a crucial role in ensuring eff ent and timely collectio of payments for condominium and...

  • Accounts Receivable Clerk

    5 months ago

    Markham, Canada Connium Management Inc. Full time

    **Accounts Receivable Clerk** **Role and Responsibilities**: - Follow up & send reminders for non-payment for condominium and commercial in a systematic manner - Monitor late payments and charge late interest in accordance with as per the management agreement - Generate Provide A/RAccounts Receivable summary reports, detailing along with the summary of...

  • Accounts Receivable Clerk

    5 months ago

    Markham, Canada Connium Management Inc. Full time

    **Accounts Receivable Clerk** **Role and Responsibilities**: - Follow up & send reminders for non-payment for condominium and commercial in a systematic manner - Monitor late payments and charge late interest in accordance with as per the management agreement - Generate Provide A/RAccounts Receivable summary reports, detailing along with the summary of...

  • Accounting Assistant

    4 months ago

    Markham, Canada Centrecorp Management Services Limited Full time

    **POSITION TITLE**: Accounting Assistant (6-month contract with possibility of extension) **JOB DESCRIPTION**: - Provide administrative support to the accounting department - Review and verify pertinent information - Manage and sort electronic documents - Sorting and managing couriers and mail - Completing other special projects as required - Assist the...

  • Accounting Assistant

    4 months ago

    Markham, Canada Centrecorp Management Services Limited Full time

    North American Development Group (“NADG”) has been active in the development, acquisition, redevelopment and management of over 300 shopping centers, mixed-use and residential developments comprising well over 35 million square feet across Canada and the United States. Currently, NADG has over $5 Billion of AUM and owns over 25 million square feet of...

  • Account Executive

    5 months ago

    Markham, Canada Maple Supply Chain Management Inc. Full time

    **Maple Supply Chain Management Inc.** is a leading professional in the realms of logistics, supply chain, and warehousing. We proudly serve an array of globally renowned brands and e-commerce platforms. While one of our core missions is to seamlessly connect businesses in Asia with the expansive North American market, our broader vision transcends this. We...

  • Account Manager

    2 weeks ago

    Markham, Ontario, Canada PeopleToGo Full time

    Job Title: Account ExecutiveLocation: Markham, ONReports to: Sales ManagerResponsibilities:The Account Executive is responsible for managing a territory of accounts with a quota ranging from $2M to $5M. They are accountable for customer satisfaction, revenue growth, and profitability within their assigned territory. The Account Executive manages the planned...

  • Account Manager

    2 weeks ago

    Markham, Ontario, Canada PeopleToGo Full time

    Job Title: Account ExecutiveLocation: Markham, ONReports to: Sales ManagerResponsibilities:The Account Executive is responsible for managing a territory of accounts with a quota ranging from $2M to $5M. They are accountable for customer satisfaction, revenue growth, and profitability within their assigned territory. The Account Executive manages the planned...

  • Account Manager

    5 months ago

    Markham, Canada Universus Media Group Inc. Full time

    **About us** We are an up-and-coming agency based in Markham, Ontario with strong roots in the automotive industry. We have a very strong team, and some amazing clients. We also have ambitions to grow. Together, those combine to create a great opportunity for the right people. Job Summary: We are seeking a highly motivated and experienced Agency Account...

  • Account Manager

    4 weeks ago

    Markham, Ontario, Canada Nimlok Canada Ltd Full time

    Account Manager Job DescriptionNimlok Canada Ltd is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for managing and nurturing relationships with existing clients to ensure high levels of customer satisfaction and account retention.Key Responsibilities:Develop and execute...

  • Account Manager

    4 weeks ago

    Markham, Ontario, Canada Nimlok Canada Ltd Full time

    Account Manager Job DescriptionNimlok Canada Ltd is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for managing and nurturing relationships with existing clients to ensure high levels of customer satisfaction and account retention.Key Responsibilities:Develop and execute...

  • Accounting Manager

    4 months ago

    Markham, Canada JY Care Full time

    **About JY Care** JY Care is a Canadian-owned healthcare company. Our vision is to be a premium manufacturer in the healthcare industry in Canada. We envision producing a wide range of innovative and quality healthcare products, supported by an engaged and professional team. Our mission is to provide quality “made in Canada solutions” to the healthcare...

  • Accounting Manager

    5 months ago

    Markham, Canada JY Care Full time

    **About JY Care** JY Care is a Canadian-owned healthcare company. Our vision is to be a premium manufacturer in the healthcare industry in Canada. We envision producing a wide range of innovative and quality healthcare products, supported by an engaged and professional team. Our mission is to provide quality “made in Canada solutions” to the healthcare...

  • Accounting Manager

    5 months ago

    Markham, Canada Mind Games Full time

    Hello! **Mind Games is opening doors for new applicants!** Do you want to become one of the minds of our company? This is the opportunity to take! Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and...

  • Accounting Manager

    4 weeks ago

    Markham, Ontario, Canada MNP Full time

    Unlock Your Potential as a Manager of Assurance and AccountingIn a rapidly evolving business landscape, our empowered teams thrive on innovation and entrepreneurship. As a Manager of Assurance and Accounting, you'll combine your passion with purpose to deliver exceptional results.Our Assurance & Accounting team is dedicated to exceeding clients' unique...

  • Accounting Manager

    4 weeks ago

    Markham, Ontario, Canada MNP Full time

    Unlock Your Potential as a Manager of Assurance and AccountingIn a rapidly evolving business landscape, our empowered teams thrive on innovation and entrepreneurship. As a Manager of Assurance and Accounting, you'll combine your passion with purpose to deliver exceptional results.Our Assurance & Accounting team is dedicated to exceeding clients' unique...

  • Account Manager

    6 months ago

    Markham, Canada SinaLite Full time

    Join the SinaLite Adventure: Account Manager Position Available! - Are you ready to elevate your career and be a key player in our dynamic team? SinaLite is on the lookout for a passionate and experienced Account Manager to join our family and be part of our exciting journey in the wholesale printing realm! **Your Mission**: General and Administrative...

  • Accounting Manager

    2 months ago

    Markham, Canada Papa's Herb Full time

    ACCOUNTING MANAGER WHO WE ARE Papa's Herbs & AMBR are dynamic and rapidly growing sectors with operations in both Canada and the United States. Our commitment to excellence and innovation drives us to continuously seek new opportunities in the cannabis licensing and sales sector. We're looking for a talented Accounting Manager to join our team. If you're...

  • Administrator - Accounts Payable

    4 months ago

    Markham, Canada Dream Summit Industrial Management Corp Full time

    **Dream Summit is currently looking for an Accounts Payable Adminstrator** Summit Industrial Income REIT is an open-ended mutual fund real estate investment trust focused on growing and managing a portfolio of light industrial properties across Canada. **Who are you?** Combining a positive and easy-going personality with strong communication skills, you...