Administrative Penalty System

3 days ago

Mississauga, Canada City of Mississauga Full time

Req ID: 25146
Vacancy Type: Temporary
Contract Duration: one year
Number of Positions: 1
Closing Date: 06/17/2024

**Job Summary**:
Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.

**Duties and Responsibilities**:

- Responding to Inquiries- Respond to inquiries from clients regarding APS tickets and APS procedure and provide accurate information in a professional and respectful manner.
- Identify inquiries requiring escalation to Supervisor
- Ensure the rules governing process (as set out in legislation, regulations and by-laws) are applied consistently and accurately
- Attend customer service window to address in-person inquiries, requests and complaints

Schedule Screenings & Hearings- Receive and review requests for screening and hearings submitted either in
- person at the customer service window or online through City Admin.

Preliminary Review of Forms and Supporting Documents- Ensure all pertinent information is included in the form.
- Ensure the client has reviewed and understands the APS process and consequences of failing to comply with requirements as set out in the APS By-laws.
- Liaise with the external Joint Processing Centre to request the evidence related to automated enforcement tickets.
- Scan and file documents into Gtechna and CityAdmin

**Skills and Qualifications**:

- Post Secondary degree or diploma in a related field is an asset.
- Knowledge of APS by-laws is an asset.
- Familiarity with Outlook, Sharepoint, and Excel
- Knowdedge of Gtechna, AutProcess and CityAdmin is an asset
- Ability to deal with difficult customer interactions and explain the process to dispute a ticket calmly and patiently listen to customer concerns.
- The APS Clerk must have a clear understanding of the distinction between POA (Provincial Offences Act) court and APS proceedings in order to provide accurate direction to clients.

Hourly Rate/Salary: $28.46/hr - $37.95/hr (based on Salary Grade B $ 51,800.00 - $ 69,067.00)
Grade: TB
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Organization Unit: CMO/Administrative Penalties
Department/Division/Section: CMO/City Manager's Office, CMO/Legal Services, Prosecutions
Non-Union/Union: Non Union

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

**Equity, Diversity and Inclusion**
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

**Accommodations**
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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