Administrative Penalty System

2 weeks ago

Mississauga, Ontario, Canada City of Mississauga Full time

Req ID: 25146
Vacancy Type: Temporary
Contract Duration: one year
Number of Positions: 1
Closing Date: 06/17/2024

Job Summary

Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.

Duties and Responsibilities

Responding to Inquiries

• Respond to inquiries from clients regarding APS tickets and APS procedure and provide accurate information in a professional and respectful manner.

• Identify inquiries requiring escalation to Supervisor

• Utilize phone, email or in person communication to respond to inquiries by accessing the information through AutoProcess, CityAdmin or Gtechna and referencing the APS procedural By-laws

• Ensure the rules governing process (as set out in legislation, regulations and by-laws) are applied consistently and accurately

• Attend customer service window to address in-person inquiries, requests and complaints
Schedule Screenings & Hearings

• Receive and review requests for screening and hearings submitted either in- person at the customer service window or online through City Admin.

• Use City Admin software to schedule the screening or hearing appointments and provide the client with their screening or hearing appointment, either in person or by email

• Understand and apply the time limits for submitting requests for screenings and hearings set out in APS by-laws.
Preliminary Review of Forms and Supporting Documents

• Ensure all pertinent information is included in the form.

• Ensure the client has reviewed and understands the APS process and consequences of failing to comply with requirements as set out in the APS By-laws.

• Review requests carefully to identify the type of request and respond to requests by scheduling the appropriate appointment (screening/hearing/extension application) and provides the corresponding document with the date and time of the appointment.

• Liaise with the external Joint Processing Centre to request the evidence related to automated enforcement tickets.

• Scan and file documents into Gtechna and CityAdmin

Skills and Qualifications


• Post Secondary degree or diploma in a related field is an asset.

• Time management skills to be able to schedule screenings and hearings while tending to the customer service window and fielding phone and email inquiries

• Knowledge of APS by-laws is an asset.

• Familiarity with Outlook, Sharepoint, and Excel

• Knowdedge of Gtechna, AutProcess and CityAdmin is an asset

• Ability to deal with difficult customer interactions and explain the process to dispute a ticket calmly and patiently listen to customer concerns.

• The APS Clerk must have a clear understanding of the distinction between POA (Provincial Offences Act) court and APS proceedings in order to provide accurate direction to clients.

Hourly Rate/Salary: $28.46/hr - $37.95/hr (based on Salary Grade B $ 51, $ 69,
Grade: TB
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Organization Unit: CMO/Administrative Penalties
Department/Division/Section: CMO/City Manager's Office , CMO/Legal Services , Prosecutions
Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City's commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

  • Administrative Penalty System

    2 weeks ago

    Mississauga, Ontario, Canada City of Mississauga Full time

    Job Summary Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed. Duties and...

  • Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Sryas - an Orion Innovation Company Full time

    Role:Systems Administrator Location: Mississauga, ONDetails:Hybrid Min.3 days in office 1 year contract role The ideal candidate will: Day 2 Operations - System Administration : Address security vulnerabilities as mandated by Bell Security (SOC VID) and prioritize by Bell Product Owner Pr

  • Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...

  • System Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Morguard Full time

    PURPOSEThe Systems Administrator's role is to act as the primary source of expertise for resolution of complex support issues related to the desktop computing environment and mobile/cellular end-points throughout the organization. This may include analysis, planning, installation, diagnosis, repair, maintenance and upgrade of PC hardware, related equipment...

  • Senior System Administrator, IT/IS

    2 weeks ago

    Mississauga, Ontario, Canada VON Canada Full time

    Senior System Administrator, IT/IS - Full-time Other Professions (HR, IT, Finance, etc.) Hybrid Remote , London,OntarioHalifax,Nova ScotiaToronto,OntarioHamilton,OntarioMississauga,OntarioScarborough,Ontario Permanent, Full-Time ReqID: 40067 Description Position at VON Canada Employment Status: Regular, Full Time (1.0 FTE) Program Name: IT/IS Biweekly...

  • System and Network Administrator

    2 weeks ago

    Mississauga, Ontario, Canada MNP Full time

    What do you think of when you hear the name MNP? At MNP Digital, we are more than a prominent consulting firm in tax and accounting; we're a technological powerhouse, endeavoring to transform digital landscapes.Within the culture of MNP Digital, you'll find an environment where your voice matters and where you can genuinely impact results. We transform our...

  • IT System Administrator

    2 weeks ago

    Mississauga, Ontario, Canada The Rosedale Group Full time

    Rosedale Transport is looking to hire an experienced IT System Administrator / Analyst to join their team.Work Week:Monday to Friday 9am to 5pm flexibility required, the position will also include after hours on call support.Salary: Individual experience and qualifications are taken into consideration when determining salary.Responsibilities Maintain,...

  • Administrator ERP System

    2 weeks ago

    Mississauga, Ontario, Canada Chartwell Full time

    Key Activities:The System Administrator, ERP must. Provide technical help, support, and management of the incident and request workflow for all ERP systems, ensuring best practices are being followed. Review, troubleshoot, resolve and/or escalate system errors and issues to the system vendor when necessary. Perform user access and role provisioning related...

  • Salesforce System Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Advantage Solutions Full time

    Summary:Position SummaryAdmin CRM System role is to continually improve and enhance the platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. User experience is a key priority - the role will cover aspects of user management including support tickets, training, and designing solutions...

  • Information Technology Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research (PMRI) is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. We are a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are actively looking for...

  • Intermediate Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada ProServeIT Full time

    Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want youWe're searching for someone who enjoys interacting with customers and is determined to deliver fast,...

  • Information Technology Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research (PMRI) is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. We are a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are actively looking for...

  • Information Technology Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research (PMRI) is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. We are a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are actively looking for...

  • administration officer

    2 weeks ago

    Mississauga, Ontario, Canada Xtreme Freight System Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksDelegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister policies and procedures...

  • Associate Systems Administrator

    2 weeks ago

    Mississauga, Ontario, Canada FANUC America Corporation Full time

    At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.FANUC America Corporation (FAC) is currently searching for an Associate Systems Administrator (PC Support/Deployment) to be...

  • Systems Administrator-service Management Automation

    2 weeks ago

    Mississauga, Ontario, Canada opentext Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:SMAX Systems Analyst and AdministratorThe OpenText Corporate Digital Applications...

  • Claims Processing Analyst

    2 weeks ago

    Mississauga, Ontario, Canada SEB Administrative Services Inc. Full time

    Job overviewThe Processing Analyst (PA) role is responsible for servicing clients by resolving ongoing issues including conducting research, analyzing provisions, and translating provisions to the ongoing processing environment. The PA resolves ongoing issues and performs some manual calculations/processes that may not be automated. The PA creates ad hoc...

  • If - Manager, Anti-corruption Compliance Monitoring

    2 months ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...Support monitoring and continuous improvement efforts for the Anti-Corruption Compliance program in Canada and compliance with the U.S. Foreign Corrupt Practices Act (FCPA) and Canadian anti-corruption laws by conducting periodic Walmart Compliance assessments (with a focus on financial controls), driving remediation efforts, and providing...

  • If - Manager, Anti-corruption Compliance Monitoring

    4 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...Support monitoring and continuous improvement efforts for the Anti-Corruption Compliance program in Canada and compliance with the U.S. Foreign Corrupt Practices Act (FCPA) and Canadian anti-corruption laws by conducting periodic Walmart Compliance assessments (with a focus on financial controls), driving remediation efforts, and providing...

  • If - Manager, Anti-corruption Compliance Monitoring

    2 weeks ago

    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...Support monitoring and continuous improvement efforts for the Anti-Corruption Compliance program in Canada and compliance with the U.S. Foreign Corrupt Practices Act (FCPA) and Canadian anti-corruption laws by conducting periodic Walmart Compliance assessments (with a focus on financial controls), driving remediation efforts, and providing...