Program Manager, Specialized Pediatricshealth
4 weeks ago
**Program Manager, Specialized Pediatrics—Health Complexity**
BC Children’s Hospital & Sunny Hill Health Centre
Vancouver, BC
The Program Manager, Specialized Pediatrics—Health Complexity is a provincial program of BC Children’s Hospital that provides outpatient and community-based care for children living with chronic, complex health conditions (birth to 19 years). As a provincial program, Specialized Pediatrics—Health Complexity provides coordination and oversight of program services at BC Children’s Hospital (outpatient) as well as to each of the regional health authorities (community) whereby safe, quality care is facilitated using appropriate health supports for children/youth. A key focus for Specialized Pediatrics, Health Complexity is partnering with families and developing strong collaborative relationships with counterparts in other health authorities, ministries and community service providers including universities and academic institutions to identify opportunities for research collaboration and share information in the drive to optimize care and best practices.
This role offers unique opportunities to engage with multiple sectors and connections across a broad network of services and service providers in the delivery of care. This position requires an extraordinary leader who demonstrates strong strategic planning, values-based leadership, quality management and negotiation skills, inspirational and collaborative leadership that promotes teamwork and integrated service delivery at the local and provincial level that understands and facilitates care that meets the clinical and psychosocial complexities of the client population.
Scope and Complexity
The Program Manager is a member of the management team for the hospital and is accountable for the efficient and effective day to day delivery of services across all of the operating units within the assigned Program. This position is accountable for managing specific cost centres related to the assigned Program, and is responsible for the performance management and development of the Program staff.
Working independently and creatively, the Program Manager directs and provides leadership to nursing and interdisciplinary staff members, as well as technical and support staff. The Program Manager is responsible for the operations management of the Program and utilizes advanced communication and problem resolution skills to solve problems and handle multiple issues with confidentiality, discretion, and sensitivity. Guidance received is mínimal. Errors in judgment can result in a negative public image of the Program and Hospital and can directly impact patient care. The Program Manager collaborates and negotiates with other health care facilities and care providers regarding access to program resources, often in time pressured and critical situations.
Communications
The Program Manager communicates on a regular basis with Medical Directors, Clinical Nurse Coordinators, Clinical Resource Nurses, Clinical Nurse Instructors, Professional Practice Leaders, and nursing and professional services staff to provide leadership and direction in planning, problem-solving and policy implementation related to the program’s functioning. The Program Manager may liaise with staff at all levels in other hospital programs and departments negotiating and exchanging information to facilitate optimal care for patients and their families.
The Program Manager determines priorities and strategic/operational directions for the Program and has regular contact with senior leadership, physicians and Professional Practice Leaders to ensure the provision of efficient and effective service delivery. The Program Manager participates as a member of various committees as assigned, as well as participates in or is assigned and leads internal committees and work groups.
External communication may include contact with senior officials of other organizations, universities, agencies, and associations including other health authority representatives, peers from partner hospitals and health care agencies in other provinces and staff from various Ministries (Ministry of Health, Ministry of Child and Family Development, etc.) relating to service delivery for the program population. The Program Manager develops and maintains effective working relationships with counterparts in other health authorities as well as universities and academic institutions to identify opportunities for collaboration and to share information in the drive for best practices.
**What you’ll do**
- Direct the strategic planning process and coordinates the process of operational planning across the Program. Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives. Communicate program and unit strategic direction incorporating Provincial Health Services Authority (PHSA) and Children’
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