Client Experience Representative

3 weeks ago

Niagara Falls, Canada SWS Warning Lights Inc Full time

**Job Summary**: The Client Experience Representative (CXR) position is responsible for supporting the success of the SWS Warning Lights Inc. team. Key focus on providing extraordinary customer service and support to the client experience.

Roles include, but not limited to, servicing the client by responding to inquiries through various channels in a timely fashion. As the CXR, you are providing solutions to the client, while providing a customer experience that showcases the SWS competitive advantage and collaborative efforts.

We are looking for someone who is collaborative, focused, willing to learn and who will foster a positive work culture here at SWS.

**Responsibilities**:

- Delivering world-class service as a member of front line sales team to end users, distributors, OEM’s, etc.
- Build and maintain relationships with effective communication with internal and external partners.
- Efficiently process client orders, including quotes, with utmost attention to all related client requirements.
- Provide prompt support regarding delivery dates, tracking information, product inquiries, and pricing.
- Able to provide technical support / troubleshooting assistance and actively develop product knowledge.
- Knowledge of key accounts and pricing structure.
- Understanding lead times and communicating any potential delays on deliveries to affected clients.
- Understanding customer requirements and suggesting appropriate “Top Movers”.
- Sales order filing
- Prepare invoices daily
- Create credit memos as required and liaise with service department on warranty items.
- Assist with Accounts Receivable and related inquiries. Collaborate with sales and clients to resolve account discrepancies while communicating discrepancies to the management team.
- Assist with follow-up on all short paid and/or past due invoices.
- Perform period close to meet assigned tasks and deadlines.
- Prepare reporting required to support regular reviews as achievements of individuals and department metrics, KPIs and objectives.
- Other duties as assigned.

**Requirements**:

- Positive attitude with a strong desire to ensure each SWS client is offered world-class service.
- Professional manners, customer care focus and strong interpersonal skills.
- Superior problem solving, analytical and reconciliation skills.
- Ability to work in a fast-paced, dynamic environment both independently as well as part of a team.
- Strong verbal and written communication skills.
- Excellent organization and time management skills.
- Experience with managing large amounts of data.
- Proficient with computer programs including Microsoft Word and Excel, Visual ERP would be an asset.
- French/Spanish not required but would be an asset.

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

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