Technical Business Analyst

2 weeks ago


Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 2 years.**

The Technical Business Analyst (TBA) is a technical role within the Advancement Systems team that is responsible for supporting new or ongoing Systems projects and initiatives. This role conducts business analysis, project coordination/management, process design, process review, continuous process improvements, and documentation. The position will also provide support for change management, implementation of new/existing systems, customizations, and reports within Advancement.

The Technical Business Analyst has expertise in both business administration and information systems. The Technical Business Analyst determines and validates business requirements related to information systems implementations, reporting or developments for internal and multi-department projects within the Advancement function, ensuring that change initiatives and projects accurately represent the end-user, unit, and Advancement needs and goals.

**Responsibilities**:
Business Analysis on technical projects and requests
- Conduct business analysis, risk assessment, scoping, business case development, research, data analysis, etc., ensuring that projects or initiatives support Advancement's overall mission
- Conduct requirements gathering or need assessment exercises and liaison between Advancement business units and the Systems team to ensure accurate specifications for software customizations or large data requests are detailed and complete.
- Acquire and analyze data (quantitative and qualitative) to build business cases and reports to support service objectives, optimize the service delivery model, changes to processes or implementation of new platforms or customizations, and support the Director of Systems in generating effective reports and presentations
- Liaise with Advancement business units to elicit and share ideas and best practices in business processes, policy development, requirements gathering sessions, risk assessments, testing, and information systems
- Contribute expertise in business analysis to conduct data analysis and develop performance metrics to analyze processes and support recommendations for change

Continuous Improvement
- Maintain a broad and currentknowledge of the functions and processes performed byAdvancement business units that are supported by the Systems Team
- Identify and recommend new initiatives and best practices related to improving the business processes and Advancement systems
- Lead change initiatives within the unit and coordinate involvement of external partners and/or stakeholders
- Develop guidelines and practices related to information systems; this includes training and communicating to stakeholders within and outside of Advancement
- Work with the training officer to update materials and processes

Project Coordination or Management and Support
- Manage and/or act as a coordinator for systems-related Advancement projects
- Initiate communications and liaise with a variety of internal and external stakeholders
- Update project statuses weekly using Advancement project management platforms
- Work with the Director of Systems to ensure projects are scheduled and delivered on time
- Establish and refine project coordination or management practices; recommend and implement improved strategies; manage process changes, and documentation

Process or Service Optimization - Change management
- Develop business cases to test changes and improve/optimize the service delivery model on an ongoing basis for processes impacted or influenced by the implementation of Systems projects, customizations, or initiatives
- Participate in the implementation of new systems platforms and initiatives
- Provide consultative support and guidance to Director or leadership teams in identifying creative solutions to business needs and enhancement of the client experience
- Act as a change agent; develop and implement strategic and tactical systems/processes to adapt and optimize the service delivery model

Requests
- Complete assigned requests and tasks through the Request Tracker (online request system)
- Meet with stakeholders to clarify specific needs or requirements

Other
- Participate and/or lead several teams, departments, or university-wide projects
- Participate in weekly or scheduled team meetings and department meetings
- Provide direction for part-time, work-study, or Coop students as required
- Other duties, special projects, tasks, and responsibilities as assigned
- A backup resource to other Systems team members where applicable

Qualifications:

- University degree or equivalent post-secondary education and/or experience required, preferably in Business Analysis, Systems Analysis, Information Systems, Computer Science, Business Administration, or appropriate combination of post-secondary education in Business or Systems Analysis and work experience
- Certified Business Analysis Professional and Project Management Professional certifications as desirable
- 4 years of ex


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