Ecommerce Technical Account Manager
6 days ago
Spreetail is looking for a Technical Account Manager to partner with our Merchant and Channels teams to help support our brands and partners with ongoing support and issues. We are looking for an individual who has a high attention of detail and can learn different processes.
**As a Technical Account Manager you will**:
- You are responsible for executing administrative tasks in the areas of systematic vendor and item setup, data integrity, PO confirmation and tracking, and receiving and invoice administrative support.
- Collaborates with team members and support teams to complete tasks effectively
- Effectively utilizes the merchandising systems to complete daily tasks and proactively anticipate future tasks / issues for early resolutions.
- Ensure timely delivery of merchandise through communication with brand customer, merchant teams, and operations teams
- Maintain communication with vendors and internal teams to ensure on-time shipments and accurate item / PO level data
- Proactively ensure delivered shipments are checked in, resolve discrepancies, and reconcile invoices to reduce administrative and operational burden on support teams, merchant, and brand partner.
**Who you are**:
- Proficient in Microsoft Office
- Strong problem solving & analytical skills
- Communicates effectively with their team to ensure deadlines are met and quality of work is high
**Preferred**:
- Experience with retail item data integrity, shipment tracking, basic accounting practices
- Understanding of EDI systems and common freight practice
Desktop/Laptop system requirements:
- 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
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