Technical Analyst

**Location**:Ottawa ON, Southern Ontario (Remote)

**Our Company**

Willowglen Systems is an innovative company delivering industrial automation solutions for the last 50 years. Our products are developed and supported by our team of developers, data scientists, mathematicians, and engineers. Willowglen Systems has a global customer base and is chiefly involved in the metro-rail, oil and gas, pipelines, electricity distribution, and water distribution sectors - in locations including North America, South America, Asia, and the Middle East.

At Willowglen Systems, we pride ourselves on our innovative solutions and the meaningful impact we have on mission-critical industries.

**About the Role**

Does the idea of working on new technology, including Machine Learning and IoT excite you? Do you want to make a positive impact on the world with the work you do? If so, this opportunity may be perfect for you.

**Key Responsibilities**
- Troubleshoot, reproduce, document, and resolve issues raised by our customers through our support portal
- Maintaining agreed upon quality-of-service levels for our customers
- Perform routine system checks and maintenance on internal and external customer systems
- Identify opportunities to improve our customer’s systems
- Identify opportunities to improve our products through customer interactions
- Ensure customer satisfaction
- Involvement in on-site/virtual customer support activities as requested by the customer
- Ensures internal documentation and training are up to date
- Performs and rectifies system issues through software and configuration updates and fixes
- Potential for travel to Customer Sites as required (Canada & US)

**Required Qualifications**
- Diploma or bachelor’s degree in Software Engineering, Computer Science, or related field or equivalent work experience
- Minimum 3 years of experience working in one of the following: software developer, customer support technician, system administrator or related field
- CompTIA Linux+ or other networking related certification
- OOP development experience (C++ and JavaScript).
- Understanding of relational and non-relational databases
- Must have excellent verbal and written communications skills as well as interpersonal skills
- Ability to multitask, work independently and manage competing priorities
- Strong troubleshooting skills and attention to detail

**Nice to have**
- Experience in one of the following industries: Metro Rail (LRTs), Oil & Gas, Pipelines, Electrical, and Water & Wastewater
- Experience designing, configuring, or supporting a SCADA, HMI or DCS system
- Understanding of protocols such as Modbus, DNP3, OPC UA/DA, SNMP, and others
- Understanding of software and network security
- Experience in software development using
- C#, python, bash, and JAVA
- Sencha EXTJS 4.2, Qt 4+
- MySQL
- RedHat, Windows 10
- VMWare

**Are you up for the challenge? Join Our Team**

**Our Mission**

Willowglen’s mission is to be a global leader in delivering visionary, customer-driven industrial automation solutions.

**Our Values**

**Respectful**:

- We take the time to listen and understand each other, and this fosters feelings of mutual trust, safety, camaraderie, and well-being.

**Agile - **We are a customer-centric, responsive, and collaborative organization. We are quick to learn, adapt and respond to changing circumstances.

**Innovative - **We value and support innovation thereby allowing people to be innovative. We are always striving to deliver superior solutions.

**Our Benefits**
- Extended Health and Dental Benefits
- Employee Assistance Program
- RRSP matching
- Health Spending Account
- Paid Volunteering Time
- Remote/Hybrid work policy
- Flexible schedule options
- Monthly corporate lunches
- Great Place to Work Certified
- Opportunities for training and career growth
- Continuing education and professional certification reimbursement
- Open and inclusive work environment
- Willowglen Systems Inc. is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce._
- We thank all the applicants for their interest in this position; however, only those selected for an interview will be contacted by our recruitment team._