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Supplier Performance Specialist

4 months ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 7695
**Number of Vacancies**: 1
**Department**: Procurement and Category Management (20000714) - Supplier Performance Management (30000558)
**Salary Information**: $80,189.20 - $100,245.60
**Pay Scale Group**: 08SA (CAN/S/J/08SA)
**Employment Type**: Regular
**Weekly Hours**: 35
**Off Days**: Saturdays & Sundays
**Shift**: Day
**Posted On**: May 11, 2023
**Last Day to Apply**: May 17, 2023
**Reports to**:Manager, Supplier Relations

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**:

- Responsible for engaging with suppliers to ensure that category strategies are fully realized. Developing, monitoring and reporting supplier performance scorecards, schedules, quality and performance metrics of all contracts to meet category objectives and requirements.**Key Job Functions**:

- Developing supplier scoreboard including delivery, quality, spend, cost savings.
- Maintaining performance KPIs for the top suppliers.
- Performing supplier performance evaluations on an annual basis.
- Working with clients and stakeholders to collect feedback on supplier performance, quality and delivery issues.
- Leading non-conformance and corrective action meetings between suppliers and TTC.
- Identifying root causes for supplier related issues and make recommendation on corrective actions.
- Improving supplier performance to meet TTC expectations.
- Developing supplier performance plans in key areas in order to meet TTC objectives.
- Engaging in proactive supplier management at all times.
- Maintaining and updating supplier records and profiles in ERP system.
- Supporting the category managers in conducting supplier days or other supplier related events on various initiatives.
- Performing supplier risk analysis and assessments and propose risk management strategies.
- Expediting purchase orders deliveries when requested by a user department or Inventory Planning staff.
- Providing procurement support to all Divisional Stores locations, this may include expediting duties; material returns; system contract orders and co-ordinating rush/emergency orders; invoice reconciliation; monitoring and reporting all expenditures; and training Divisional Stores personnel on purchasing procedures, as applicable
- Visiting suppliers in order to establish and maintain contacts with vendors and become familiar with their facilities and capabilities and to resolve delivery problems.
- Supporting periodic supplier reviews with category managers and business stakeholders to assess supplier performance and contract compliance and take corrective action.
- Performing other supplier related activities as assigned.

**Skills**:
- Communicate in a variety of mediums- Plan and organize activities / projects to meet section and organizational goals- **Education and Experience**:

- Degree or diploma in business, commerce, finance, engineering, or a combination of education, training, and experience deemed to be equivalent.
- Working experience with supplier performance, vendor management principles and practices employed within the purchasing and procurement field.
- Significant hands-on experience with supplier performance management processes and related planning, information gathering, procedures, and relevant KPIs, preferably in a public sector environment.
- Experience working in a cross functional settings, preferably in a public sector organization where multiple complex priorities and stakeholders must be managed simultaneously.
- Demonstrated leadership and ability to work autonomously or collaboratively.
- Proven ability to deal with multiple initiatives and demands including strong decision-making abilities.
- Highly developed analytical, problem solving and interpersonal skills.
- Experience dealing with contract management plans
- Awareness of the category management process and the role of SRM within it
- Excellent verbal/written communication and presentation skills with the ability to communicate clearly and tactfully;
- Logical thinker able to develop, communicate and deliver clear strategy and action plans.
- Ability to work / excel in a fast-paced environment where attention to detail and effective multi-tasking is essential
- Experience in performing supplier risk assessments and deploying risk management strategies.
- Experienced with relevant computer based materials management systems (ERP), and desktop software such as Microsoft Office, statistical analysis skills, SAP or Ariba experience preferred.