Supplier Manager

2 months ago

Toronto, Canada Equinix Full time

Supplier Manager
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

The Supplier Manager is responsible for maximising the value and supplier effectiveness across the GNIO services portfolio by ensuring that Equinix GNIO suppliers and their performances are managed appropriately to support the seamless provision and availability of quality products and services. The role will include development of the supplier management practice, creating dashboards and reporting on periodic KPIs & metrics to ensure and manage the overall effectiveness and evolving maturity of the supplier management practice across the GNIO service estate.

**Responsibilities**
- Build, enhance and mature a strong Supplier management practice within GNIO
- Engage, influence, and evangelize Supplier Management practices with internal stakeholders to align technology service excellence
- Help team members of the organization grow their skills and experience
- Drive Continuous Improvement culture and ownership across entire supplier management practice
- Ensure that Equinix GNIO suppliers and their performances are managed appropriately to support the seamless provision and availability of quality products and services
- Creating and maintaining a supplier process, policy, and updated supplier information
- Manage R&M support contracts and and annual renewals across the GNIO supplier estate.
- Oversee supplier performance, cost, value-add and SLA adherence from a Service Operations perspective
- Act as a senior escalation point for Supplier related issues

Key Deliverables
- Running and participating in Supplier Management reviews and Quarterly Business reviews with other cross functional supplier management colleagues
- Delivering Supplier Management reporting into Senior Leadership and the wider business
- Onboarding / Offboarding Suppliers (both small and large scale service providers) across a range of Network products and services, carefully managing Service integration
- Globalising Supplier Information and standards
- Implementing and running Service Improvement Plans for underperforming Suppliers
- Negotiate third party contracts from a Service Operations perspective
- Develop and maintain a supplier management dashboard / metrics reporting - highlighting key performance of the Supplier Management practice and in-progress and completed improvement initiatives
- Continually review the E2E Supplier Management practice and ensure links into internal agile development team backlogs
- Partner with Asset Management team for Asset information relating to specific suppliers
- Employ CI tools & techniques to optimize process value streams, removing waste and enhancing service levels to internal & external customers

**Qualifications**
- 3+ years of experience working in a Supplier leadership role across multiple suppliers
- Experience in managing Supplier relationships with high profile suppliers
- Experience in a similar IT or Networking based role would be ideal
- Experience in communicating at a senior level
- Successful experience of working in a team
- Proven delivery of Continuous Improvement initiatives

Skills & Attributes
- Ability to build strong relationships with peers, suppliers, and 1st / 2nd level leaders both internal and external to the company
- Enthusiasm for collaborating cross-functionally and cross-product to identify and lead the ongoing support of the global platform
- Communicate clear in both writing and verbal formats for complex details, explain technical attributes easily and understandable.
- Strong interpersonal and leadership skills of teams across multiple geo-locations
- ITILv3/4 certification essential
- SIAM Certification desirable
- Comfortable with ambiguity
- Able to bring clarity to their teams

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consid

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