Sales Coordinator

2 weeks ago

Edmonton, Canada LJ Welding Automation Full time

Would you like to be a part of a team that designs and builds machines used to manufacture rockets for space exploration, automated fabrication of wind towers, or robotic welding of MRI scanners across North America and other countries around the globe?

**As Sales Coordinator you will**
- Input sales orders into our system accurately and efficiently
- Work closely with the sales team to ensure that orders are processed in a timely manner.
- Coordinate all actions after order placement (including payment terms, credit card payments, handoff to logistics, assisting with gathering key details required to fill orders, and interacting with customers as needed to gather missing information)
- Assist Operations Manager with weekly updates from production and update the sales team and customers as required.
- Serve as the conduit between sales and fulfillment.
- Train and assist the sales team and other stakeholders on any sales systems, inventory management, processes, procedures, and customer follow up.
- Track sales data by monitoring and analyzing data to identify trends and opportunities for growth.
- Respond to customer inquiries in a timely and professional manner.
- Design and administer customer surveys; analyzing data and providing insights to the sales and marketing teams to improve customer experience.
- Collaborate with other teams such as marketing, operations, and finance to ensure that sales data is accurate and that customer inquiries are handled effectively.
- Assist with and coordinate marketing events.

**What do you bring to the team?**
- Exceptional customer service, promptly responding to customer needs.
- Have a well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills with the ability to build and maintain lasting relationships with customers.
- Strong work ethic and positive team attitude with high energy and engaging level of enthusiasm with the ability to work independently.
- Proven work experience as a Sales Coordinator, support specialist or administrator with an industrial OEM manufacture.
- Hands on experience with ERP and CRM systems
- Proficiency with Microsoft Office with the emphasis on strong computer skills
- An in-depth understanding of modern sales practices and principles

By joining our dynamic team that embraces diversity and unique differences, you will get to work with the best people, tackle new challenges and build a rewarding career with us where everyone feels like family You will never be bored, and you get to work at a place where you can make a great difference for future generations to come

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T6B 0A3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- B2B Sales: 1 year (required)
- Microsoft Excel: 1 year (required)
- ERP systems: 1 year (required)
- CRM software: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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