Customer Service Assistant, Over The Road
2 months ago
Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.
- Specific responsibilities include:
- Provide assistance to Drivers when a breakdown occurs
- Work order entry
- Creating purchase orders
- Utilizing reports to identify incorrect or problem data using established guidelines
- Communicating exceptions, initiate corrective action, and report and evaluate the action effects.
- Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to required shop
- Driver & Customer Relations
- Experience in a maintenance administrative/coordination role
- Excellent organizational skills and record keeping ability
- Strong attention to detail abilities
- Ability to use and learn computer software and programs
- Problem solving ability; recognize, assess, report and provide solutions
- Strong interpersonal and communication skills
Why Bison:
- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams
About Bison:
- Celebrating over 50 years in Business
- Named as Canada’s 10 Most Admired Corporate Cultures
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.
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