Login Clerk

4 months ago

Winnipeg, Canada ALS Global Full time

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

**Location**: ALS Environmental, Winnipeg

**Reports to**: Customer Service Manager

**About the Position**: The Login Clerk 2 is responsible for sample receipt and log-in, client services, data entry, and sample subletting as well as bottle preparation.
Specific Responsibilities
- Accepts samples and accurately processes cash payments in accordance with internal accounting practices for sample processing from private clients, enters all payments into the appropriate file and provides change if necessary;
- Accurately performs cash reconciliation at the end of each shift;
- Accurate Data entry of all Chain of Custody information into internal Laboratory Information Management System (LIMS);
- Provides assistance and feedback to clients regarding questions arising in sample receipt area;
- Receive work orders as they arrive in the laboratory & performs sample triage;
- Open and layout samples and paperwork to confirm all required samples have been received;
- Enters client account number, project for billing and contact information in sample login screen;
- Scan sample labels with barcode reader and transfer data into LIMS;
- Enter analytical codes for samples;
- Familiarity with all ALS location turnaround times (TAT’s);
- Transport samples into lab;
- Clean, organize and distribute coolers as needed;
- Ensure adherence to all procedures and policies (safety, quality, employment and technical);
- Train other staff;
- Follow safety requirements in Safety Manual & communicate all safety concerns/incidents to Safety Rep;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.

Required Knowledge, Skills & Abilities
- Good English communication skills required (auditory, verbal, written, and reading);
- Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
- Must have good organizational skills and be able to handle a fluctuating work load and prioritize work with great attention to detail;
- Excellent customer services skills, verbal skills including telephone answering;
- Must be capable of working with mínimal supervision;
- Must be well organized and able to work independently, as well as part of a team.

Required Qualifications
- Completion of high school diploma or equivalent required;
- Experience in Customer Service including cash handling;
- BSc or Technical Diploma in Environmental Science or Chemistry an asset;
Physical Demands
- Manual dexterity to perform intricate and/or repetitive tasks;
- Wear issued personal protective equipment (PPE) as required;
- Ability to lift up to 30 lbs./14 kg on a regular basis and carry for short distances;
- Ability to sit or stand for a full shift;
- You may be exposed to unpleasant odours;
- Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

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