Business Analyst Occ

5 months ago

Waterloo, Canada Airbus Full time

**Summary**:
We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our new customers in the North America region. This includes N-Flight Planning, N-Ops & Crew and N- Crew Planning products covering the following areas: flight planning, runway analysis, aircraft performance engineering services, network scheduling, operations control, crew planning, crew management, crew rostering, crew pairing optimization, and flight following.

This position is responsible for actively managing the technical activities required to enable implementation of these products in the ecosystem of our new customers. With a solid base of product, industry knowledge and global regulatory compliance, the BA must be able to articulate product positioning/capabilities to both business and technical users, identify technical issues of assigned customers to assure complete customer satisfaction, and assure the timely delivery of complex implementations.

**Main Responsibilities**:

- Coordinate and execute delivery of implementations including the gathering of all required information used in defining the customer product setup
- Perform system training for customers prior to go-live / system adoption, or support customer’s existing methodology to provide adequate training
- Gain customer acceptance by explaining or demonstrating features and operational improvements:

- Provide Training Webinars, Q&A, Master Classes
- Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
- Provide support to Production and Support teams as required
- Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
- Act as customer advocate/representative and feed Portfolio organization with customer queries on advanced product functionality
- Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc..

**Qualified Experience/Skills/Training**:
**Education**:

- Must a possess Bachelor’s Degree or equivalent training

**Experience**:

- Must have at least 5 years of experience in Commercial Flight Operations as a Pilot, Aircraft Dispatcher (certified) or Operations Controller

**Licensure/Certifications**:

- Dispatcher license preferred

**Knowledge, Skills, Demonstrated Capabilities & Competencies**:

- Must work effectively with others in a team environment as well as work independently with little supervision, depending on the task at hand.
- High level of communication skills and effective interpersonal skills essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.
- Strong time management and organizational skills.
- Must possess strong analytical/critical thinking skills.
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Must possess superior product knowledge as it relates to the product suite.
- Must be able to establish and maintain strong relationships.

**Communication Skills**:
**Technical Systems Proficiency**:

- Demonstrated computer proficiency

**Travel Required**:

- Must be able to travel internationally - up to 40% of the time

**Perks**:
Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

- Being part of Airbus Network
- Flexible hours
- Hybrid working environment (2 days in office)
- Free parking
- Weekly Breakfast
- Vacation Days (15 - 25)
- Professional Development Day
- Christmas shut down
- Summer core hours
- Strong work-life balance
- Casual dress code
- Competitive group benefits plan
- Strong focus on mental health support benefits
- 5 Sick Days
- 2 Personal Days
- RRSP matching program
- Life Insurance
- Employee stock ownership plan
- Referral program
- Rewards and Recognition program
- Training and Development Support
- Monthly Lunch and Learns
- Fitness & Wellness reimbursement
- An active social committee
- Organized Volunteer Events
- Game room, including a flight simulator
- Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
- Active Inclusion & Diversity Committee
- And much more

Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies

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