Technical Account Manager

6 months ago

Toronto, Canada Netskope Full time

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**About the position**:

- This role must sit in the Eastern time zone.

Our Technical Account Managers (TAMs) at Netskope are core to shaping the experience of our strategic customers and are responsible for driving all facets of technical success across the customer journey with the Netskope Cloud Security platform.

As a Netskope TAM, you will partner with the customer team to understand their business goals, their cybersecurity strategy, cloud maturity and technical architecture. In conjunction with your Customer Experience colleagues, you will begin planning for success during Activation, the first step in the customer journey. The next steps of Adoption and Operationalization are achieved through the creation and execution of a customer-specific value realization plan, which is aligned to the customer’s business goals and security strategy. TAMs work alongside the customer team and their Netskope counterparts to drive the execution of this plan; proactively providing the customer with best practice advice, technical knowledge, enablement, and resources that will help the customer derive full value from their Netskope solution.

As a trusted technical advisor to the customer, you will be able to align their business and security goals to the Netskope platform roadmap; provide feedback into the product development process on behalf of your customer; and guide the customer towards new features and enhancements that will help them meet those goals.

**Responsibilities**:

- Serve as the trusted technical advisor for key customer champions, from functional owners to C-level executives, particularly regarding Netskope platform best practices.
- Provide leadership in the identification and resolution of technical issues that are blocking successful platform adoption; orchestrating cross-functional teams across Netskope and the customer organization to implement corrective actions.
- Establish and maintain an in-depth, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption.
- Coach customers to be Netskope product experts and enable their teams around features and capabilities, to help them become increasingly self-sufficient in day-to-day operations.
- Understand how our customers are utilizing Netskope’s solutions and recommend additional features that can be leveraged to increase their security posture.
- Develop and deliver formal weekly reports to summarize account status, task progression, open issues, and pending activities.
- Drive technical workshops via the value realization plan
- Host security governance planning and strategy sessions
- Provide best practices guidance in support of customer use cases
- Assist with policies: creating, testing and ongoing fine-tuning
- Drive data analysis and reporting from the Netskope platform
- Coordinate updates on product and feature enhancements
- Align with Netskope Support as customer advocate during an escalation
- Assist CSM with Quarterly Business Reviews
- Perform Annual Tenant Health Checks for assigned customers

**Requirements**:

- 5+ years of experience as a Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the administrative, middle management, and executive levels
- Excellent knowledge and prior experience supporting network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
- Ability to translate business objectives and desired outcomes into step-by-step technical adoption plans
- Experience with working with Fortune 500 companies
- Working knowledge of SASE/SSE framework and feature sets, including but not limited to: CASB, SWG, DLP, ZTNA, and SD-WAN
- Network Architecture Experience
- Must be proficient in English - speaking and writing

**Education**:

- Bachelor's degree (BSCS or equivalent)

LI-AF1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy

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