Technical Account Manager

2 days ago


Toronto, Canada Softchoice Full time

As an AWS Technical Account Manager, you’ll play a critical role helping our customers realize their stated business outcomes by adopting AWS Cloud. As a new role within an established organization, your motivation to build best practices and drive outcomes will be critical to your success. You’ll be an integral part of the overall account team, joining some of the best-in-class people in the business as we accelerate our cloud organization and pave the way for TAM practice expansion.

**What you’ll do**:

- Leveraging your ability to build relationships across all levels of an organization, from IT administrators to C-Suite executives, develop and maintain knowledge of business objectives of the accounts within your assigned account base/ territory/ segment
- In collaboration with others in the Account ecosystem, build and execute carefully curated success plans that drive customer strategic outcomes, success for Softchoice and our partnership with AWS
- Become an expert resource at mapping technical solutions to customer business goals, proposing solutions inclusive of workshops, assessments, cloud native services, professional and/or managed services that accelerate that outcome
- Collaborate closely with Softchoice and AWS sales and pre-sales teams, working together to create customer centric opportunities for growth
- Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk to those within your assigned account base Provide guidance, advice and thought leadership to your peers within the Customer Success Organization, supporting the maturation of the overall practices within it

**What you’ll bring to the table**:

- A passion for the Cloud and desire to deepen your focus on the AWS ecosystem, with current business and technical certifications validating your skills on AWS
- A love of learning, problem solving and curiosity; never shying away from the unknown
- A customer centric, collaborative approach - working alongside customers and internal teams to drive collective success
- A track record of success within pre-sales, IT and/or customer success organizations providing technical expertise and advisory services on AWS, GCP or Azure
- A bachelor’s degree in computer science, Engineering, or related technical field and/or 5+ years of practical, progressive experience



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